Senior Data Storage and Resilience Engineer (San Pedro Tlaquepaque)

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Responsibilities

• Define, design, engineer, and implement storage and backup hardware and solutions.
• Define, in conjunction with other support groups and service providers, the functionality required to support business strategies.
• Work with customers to gather requirements and propose, engineer, and provision storage and backup solutions.
• Research and partner with vendors and management to select products that best meet company needs.
• Manage system setup and standardization of features and usage.
• Create documentation, testing, training, and post‑deployment assessments.
• Adhere to the change management process for any planned maintenance, or when potential issues are identified.
• Provide training for new team members.
• Coordinate vendor‑specific support and problem resolution.
• Adhere to Micron’s established processes and policies.
• Provide 24x7 on‑call technical support and expertise for customer issues and service provider escalation.
• Willing to work in shifts based on business requirements.
• Establish and implement policies, procedures, and standards, and ensure conformance.
• Evaluate and test new storage and backup solutions for compatibility with Micron’s IT environment.
• Define and adhere to established service and operational level agreements.
• Collect, monitor, report, and interpret operating metrics.
• Propose and implement storage and backup system enhancements (software and hardware updates) that will improve the performance and reliability of Micron’s IT environment.
• Identify service improvement opportunities.
• Plan and implement strategies for minimizing service outages, and for reducing the impact of such outages on business operations (availability, contingency, and disaster planning).
• Adhere to organization security policies for all managed services.
• Develop cost‑effective solutions.
• Benchmark best practices where appropriate.
• Communicate and collaborate with peer groups (system admins, architects, security team, network team, etc.).
• Support acquisition, installation, maintenance, and administration of large enterprise SAN, NAS & enterprise backup environment.
• Troubleshoot, perform root cause analysis and identify storage related problems.
• Plan, coordinate and upgrade components of the SAN/NAS/TSM as needed with software, hardware and microcode upgrades, etc. Work with vendors as needed in this process.
• Work with Micron’s Business Units to ensure solutions meet or exceed business requirements.
• Work with vendors and team members to troubleshoot issues related to the operations (problem management).
• Ensure all changes to systems are recorded and properly executed with approval (change management).
• Review the performance of systems and plan for technological refresh and cater for future expansion (capacity management).
• Participate in business continuity planning and disaster recovery strategy, including documenting DR procedures and executing DR drills.
• Maintain and review the DR documents on a regular basis.

Qualifications and Experience

• At least 6 years of experience managing storage solutions, preferably.
• NetApp cluster mode and both NAS and SAN configurations. Additional NetApp technologies such as snapmirror, snapvault, metro cluster are desired.
• Good hands‑on knowledge on NetApp cloud deployment such as FSX, CVO, CVS, ANF across multiple cloud providers (AWS, Azure, GCP).
• Working experience in handling and troubleshooting storage products such as Dell VMAX‑3, PMAX, Pure, Data Domain.
• Good understanding of data center architecture and automation technologies.
• Experience working with ISILON storage is a must‑have skill.
• Knowledge of Nutanix storage is an added advantage.
• Experience with Cisco SAN switch configuration and support such as virtual SAN, fiber channel zoning, LUN masking, HBA configuration and tuning.
• Strong understanding of the OSI model, particularly relating to storage transport protocols such as NFS, iSCSI.
• At least 2 years of working experience with IBM Spectrum Protect (TSM) and other backup technologies.
• Shell scripting and TSM scripts/macros.