Key Account Manager

Account Manager – Strategic Customer Growth (US & Mexico Logistics)

Monterrey, Nuevo León, Mexico

About Trans 99 Logistics USA

Trans 99 Logistics USA is a rapidly growing transportation and logistics provider specializing in cross-border freight solutions between Mexico and the United States. Through our asset-based fleet operations and expanding brokerage division, we deliver flexible, reliable, and scalable transportation solutions for customers across North America.

As we continue to grow, we are investing in talented professionals who want to build long-term customer relationships, create new opportunities, and play a meaningful role in the expansion of our business. This is an opportunity to join a company where your contributions directly impact customer success, revenue growth, and operational excellence.

Position Overview

The Account Manager serves as the primary relationship owner for assigned customer accounts, supporting both Trans 99 Logistics USA's asset-based transportation services and brokerage solutions.

This is not a traditional customer service or track-and-trace position. We are seeking a relationship builder, problem solver, and growth-minded professional who can develop strategic partnerships, identify new opportunities, and help expand Trans 99's presence within existing customer organizations.

The ideal candidate understands how to turn daily customer interactions into long-term business opportunities by uncovering additional freight needs, developing new lanes, expanding service offerings, and strengthening customer relationships.

Success in this role is measured by customer retention, account growth, revenue expansion, and the ability to create value for both the customer and Trans 99 Logistics USA.

Key Responsibilities

Strategic Account Management

• Serve as the primary point of contact for assigned customer accounts
• Build strong relationships with transportation managers, logistics leaders, procurement teams, and decision-makers
• Develop a deep understanding of customer operations, supply chain needs, and growth initiatives
• Conduct regular customer reviews focused on performance, service improvements, and future opportunities
• Act as a trusted transportation advisor and extension of the customer's logistics team

Account Growth & Business Development

• Identify opportunities to increase freight volume, lane participation, and overall account penetration
• Expand customer utilization of both Trans 99's asset-based and brokerage services
• Support new business opportunities within existing customer accounts
• Develop and execute account growth strategies in partnership with leadership and operations teams
• Convert transactional customer relationships into long-term strategic partnerships
• Drive revenue growth through exceptional service and proactive relationship management

Transportation Solutions & Execution

• Manage customer freight utilizing both company-owned assets and third-party carrier networks
• Collaborate with operations, dispatch, and carrier partners to ensure successful execution
• Maintain visibility across all active shipments and customer commitments
• Proactively communicate service updates, risks, and solutions
• Ensure customer expectations and service requirements are consistently achieved

Customer Success & Operational Excellence

• Monitor key service metrics and customer-specific KPIs
• Ensure accurate information within transportation management systems and customer portals
• Lead issue resolution and escalation management when necessary
• Maintain compliance with customer SOPs and service requirements
• Identify opportunities for continuous improvement and enhanced customer value

Qualifications

• 3+ years of experience in logistics, transportation, supply chain, account management, brokerage, customer success, or business development
• Experience supporting U.S. and Mexico transportation operations preferred
• Strong relationship-building and communication skills
• Proven ability to identify and develop growth opportunities within existing accounts
• Strong problem-solving and organizational abilities
• Experience working in a fast-paced transportation environment
• Familiarity with TMS platforms, customer portals, and transportation operations preferred
• Bilingual English and Spanish required

Why Join Trans 99 Logistics USA?

• Be part of a rapidly growing transportation and logistics organization
• Support customers across both the United States and Mexico markets
• Gain exposure to both asset-based transportation and brokerage operations
• Work directly with company leadership and key customer stakeholders
• Build a long-term career with significant advancement opportunities as the organization continues to scale
• Contribute directly to the growth and success of a dynamic and entrepreneurial company

Success in This Role

You will be successful if you:

• Build trusted relationships across your customer portfolio
• Consistently uncover and develop new business opportunities
• Increase revenue and service penetration within existing accounts
• Deliver exceptional customer experiences while maintaining operational excellence
• Become a valued strategic partner to your customers
• Contribute meaningfully to the continued growth of Trans 99 Logistics USA

If you are motivated by relationship building, business growth, customer success, and the opportunity to make a measurable impact, we encourage you to apply and grow with Trans 99 Logistics USA!