Sr Specialist Retail Operations

Purpose & Overall Relevance for the Organization:

Drive operational excellence and lead continuous improvement initiatives across the Retail network in Mexico by ensuring business continuity, operational efficiency, and compliance with Global Retail standards. This role is responsible for optimizing processes through digital solutions, automation, data analytics, and Artificial Intelligence, while leading cross-functional projects that enhance operational performance and support sustainable business growth.

Key Responsibilities:

Retail Operations Excellence

• Support and drive Retail Back Office (RBO) and Field Operations to achieve or exceed business objectives and key performance indicators (KPIs), ensuring consistent operational execution across the retail network.
• Manage the retail store lease portfolio in Mexico, ensuring timely execution of lease renewals, contract administration, invoicing, payments, and coordination with Legal and Finance teams.
• Oversee the lifecycle management of in-store technology and operational systems, ensuring business continuity through effective maintenance, vendor management, and service delivery. This includes fiscal printers, Sensormatic, Shopper Track, CCTV, networking equipment, and other store technologies.
• Manage strategic relationships with service providers, including maintenance, security, cleaning, facilities, and technology vendors, ensuring contractual compliance, service quality, cost efficiency, and SLA performance.
• Serve as the primary point of contact during store infrastructure incidents and operational emergencies, coordinating internal stakeholders and external vendors to minimize business disruption and protect the consumer experience.
• Ensure efficient planning, procurement, inventory control, storage, and distribution of operational supplies, store assets, Visual Merchandising materials, POP elements, and office supplies.

Project Management & Continuous Improvement

• Lead operational improvement initiatives and cross-functional projects focused on process optimization, operational efficiency, and digital transformation, ensuring delivery within scope, timeline, budget, and expected business outcomes.
• Identify opportunities to simplify, standardize, and automate operational processes by leveraging continuous improvement methodologies and technology-driven solutions.
• Coordinate cross-functional initiatives with Retail, IT, Finance, Human Resources, Legal, Supply Chain, Procurement, and external partners to ensure successful implementation of new tools, processes, and operational standards.

Digital Transformation & Business Analytics

• Design, develop, and maintain operational dashboards and performance reports using Business Intelligence tools to support data-driven decision-making.
• Drive the adoption of digital solutions, automation platforms, and Artificial Intelligence technologies that improve productivity, reduce manual work, and enhance operational effectiveness.
• Participate in the implementation, testing, and continuous improvement of retail technology platforms and operational systems, ensuring successful user adoption and process integration.
• Monitor operational performance through KPIs and data analysis, identifying trends, business risks, and improvement opportunities while providing actionable recommendations to leadership.

Governance & Compliance

• Ensure compliance with Global Retail Centre of Excellence (CoE) standards, policies, and operational procedures, promoting consistency and operational excellence across the retail organization.
• Manage, in partnership with Human Resources, the employee discount program for adidas Mexico, ensuring policy compliance, accurate employee eligibility, and effective program administration.
• Prepare executive presentations, operational reports, project updates, and business reviews for Retail Leadership and regional stakeholders.

Innovation & Digital Mindset

• Act as a change agent by promoting innovation, digital capabilities, and best practices that drive operational excellence and business transformation.
• Continuously evaluate emerging technologies, automation platforms, Artificial Intelligence solutions, and digital tools to identify opportunities that create measurable business value and improve retail operations. Purpose & Overall Relevance for the Organization:

Key Relationships: 

• Store Teams
• Retail Leadership & Field Teams 
• Information Technology (IT) & Digital Teams 
• Finance, Legal & Procurement 
• Retail Development & Store Projects Teams 
• External Vendors & Strategic Partners

Knowledge Skills and Abilities :

• University degree or equivalent education required
• Project Management & Cross-Functional Collaboration 
• Business Process Optimization & Automation 
• Data Analytics & Business Intelligence
• Digital & AI Mindset 
• Strategic Problem Solving & Operational Excellence 

Requisite Education and Experience / Minimum Qualifications:

• 2 years experience
• Able to set and manage time schedules and projects.