Director, Restaurant Technology & Innovation LAC

Director, Restaurant Technology & Innovation LAC Subway

Schedule Full time

Job Type Permanent

Description

Ready to build what's next with one of the world's most iconic brands?

Why Join Subway?

At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day. This is your chance to be part of what's next.

About the Role:

The Director, Restaurant Technology and Innovation will lead the evolution of the Subway restaurant experience across Latin America and the Caribbean. Working in partnership with architects, designers, Subway operations, development and digital teams, this leader will define and build a pilot the next generation of Subway restaurants for the region—creating a modern, technology-forward, digitally enabled restaurant experience for both guests and franchisees. S/he will lead the strategy, roadmap, and execution of in-restaurant technology across the LAC region — from point-of-sale and digital ordering to kitchen and customer experience.

Based in Mexico City and reporting to the VP, Growth (LAC), this role also partners closely with franchisees, Master Franchisees, regional technology vendors, and Global Technology teams to identify, pilot, and scale solutions that improve the guest experience, restaurant throughput, and franchisee profitability across a diverse and fast-growing region.

Responsibilities include but are not limited to:

• Define and build a pilot the next generation of Subway restaurants for the region—creating a modern, technology-forward, digitally enabled restaurant experience for both guests and franchisees.
• Define and execute the restaurant technology roadmap for LAC — including POS, kitchen display systems, digital ordering, kiosks, loyalty programs and delivery integrations — in partnership with Global Technology.
• Identify, pilot, and scale in-restaurant innovation initiatives (equipment, automation, digital guest experience) that improve throughput, food safety, and franchisee profitability.
• Own vendor management for regional restaurant technology suppliers, negotiating contracts and SLAs that work for independent franchisees across diverse LAC markets.
• Partner with franchisees and BDAs/Master Franchisees to drive adoption of approved technology platforms and ensure compliance with brand standards.
• Collaborate cross-functionally with Global Technology, Operations, Development, Marketing, and Supply Chain to localize and deploy technology solutions across Mexico, Central America, South America, and the Caribbean.
• Build business cases and ROI models for new technology investments; present recommendations to LAC leadership and franchisee advisory councils.
• Track emerging QSR technology trends (AI-enabled ordering, kitchen automation, loyalty/CRM platforms) and assess applicability to the LAC franchise system
• Lead cross-functional project teams through technology rollouts, from pilot design through regional scale-up, minimizing disruption to restaurant operations
• Establish KPIs and reporting to track technology adoption, uptime, and ROI across the region; report progress regularly to the President, LAC

Qualifications:

• Bachelor's degree in Business, Information Technology, Engineering, or a related field; MBA a plus.
• 10+ years of experience in restaurant technology, retail technology, or QSR operations, including experience within a franchised business model.
• Proven track record leading technology innovation programs from pilot through multi-market rollout.
• Experience managing vendor relationships and negotiating technology contracts (POS, payments, kitchen equipment, delivery integrations).
• Strong understanding of the LAC restaurant/retail landscape; direct experience working with franchisees or independent business owners strongly preferred.
• Bilingual fluency in Spanish and English (written and verbal) required; Portuguese a plus.
• Demonstrated ability to influence without direct authority across franchisees, vendors, and cross-functional global teams.
• Strong analytical and financial acumen; comfortable building ROI models and business cases.
• Willingness to travel approximately 30–40% across the LAC region.
• Based in, or willing to relocate to, Mexico City, Mexico.

What do we Offer?

• Competitive Bonus
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• Many More…

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V

Subway uses technology‑assisted tools to support our recruitment process. These tools strictly help organize and sort applications based on job‑related qualifications. All decisions are made by people - our recruiting team and hiring managers. If you have questions or would like to request an alternative review process, please let us know.