Human Resources Director (Tulum)

Scorpios Tulum is in search of a dynamic and experienced HR Director who will oversee the daily operation of the Human Resources department. Responsible for areas of Recruiting, Employee Relations, Compensation and Benefits, Employee Events, Employee work relation management and other employee‑related tasks. Additionally responsible for short and long term planning of all the HR related functions like workforce planning, recruitment, staffing strategies, wage and salary administration, associate and labor relations, benefits, workforce training and development etc. The profile will localise all Global HR policies, processes, procedures to the local market and philosophy.

Opportunities For All

Responsibilities

• To ensure that the company HR operational policies and processes are adhered to and continually improved, according to the Global business standards and local culture.
• To assist in all activities concerning the sourcing & recruitment of staff, performance management, staff discipline and HR administration.
• To coordinate all matters of employee work permits and visas, including local and integral employees.
• To coordinate and / or conduct departmental training and conduct new hire hotel orientation program.
• Implement corporate policies and procedures on compensation, incentive, bonus and benefits.
• Continually assess employee morale by analysing absenteeism and turnover records, lateness and resignations.
• Coordinate and oversee all matters related to staff accommodation, facilities, and transport.
• Controls and inspects employees accommodation, staff canteen, rest rooms etc., ensuring it is of the highest possible standard of cleanliness and comfort.
• Coordinate employee wellness and safety activities that will promote employee productivity.
• Conduct needs analysis, develop, implement, and monitor training programs and materials.
• Encourage a good standard of employee conduct and behaviour and coordinate disciplinary procedure as and when necessary.
• Ensure appraisals are carried out for every employee every 12 months or as per hotels management policy, review all appraisals and follow up on development needs, if required.
• Assist in communication of key messages to all staff.
• Assist in recruitment and hiring of all employee positions. This includes headhunting and mass hiring as well.
• Remain calm and courteous in demanding situations.
• Assist other department heads / HOD's in the formulation of HR policies and procedures for their respective departments.
• Assist with and ensure that all procedures concerning promotion, transfer and staff resignation are carried on within Company global standards, local policies and legal boundaries.
• Assist in developing and conducting management training on a variety of leadership and HR topics.
• Assist in overseeing preparation of reports required by government agencies.
• Oversee Workers Compensation programs, ensuring claims and reports are submitted in a timely basis.
• Support operational efforts through proper staffing and training of associates.
• Assist with planning, coordinating and executing employee activities and events, including monthly staff meeting, food festivals, annual Christmas party, Wellness Fair, farewell party, community services etc.
• Issue staff or training experience and conduct certificates.
• Assist in the administration of the Hotel's social and staff benefit programs (e.g., Employee of the Month, Leader of the Month, and other staff incentives).
• Provide guidance to the leadership team regarding employee morale, employee relations, coaching, counselling and discipline.
• Promote employee communication activities and channels, to encourage and enable feedback from employees.
• Maintain a positive relationship with staff representatives and ensure any employee grievances are monitored and resolved.
• Responsible for all back office and administration tasks of the department.
• Build a team from scratch, according to the Scorpios philosophy and standards.
• Develop and maintain confidential departmental staff and associated files, documents, pay scale details and other important databases.

Requirements

• Degree in HR is mandatory; a Masters in other Business fields will be considered as a plus.
• 5+ years of HR or hospitality management experience at a responsible role.
• Pre‑opening experience.
• Demonstrated experience in managing diverse teams within the hospitality industry.
• Past experience with budget and planning activities.
• Proficient knowledge of payroll software and applicant tracking systems.
• Labor Regulations: In‑depth knowledge of local and national labor regulations and laws, with the ability to ensure that the hotel's HR practices are in compliance.
• Hotel Regulations: Familiarity with specific regulations and laws governing the hospitality industry, particularly in Tulum or the broader Mexican context.