Senior - Technology Operations Support (Xico)

You Lead the Way. We've Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Designs, develops and maintains technology systems for use by external and internal customers.

Responsibilities

• Oversees system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality.
• Investigates and resolves critical incidents and problems in systems and services, including root cause analysis.
• Implements remedies and preventative measures to maintain and enhance system integrity.
• Monitors quality standards of documentation and reporting.
• Collaborates with cross-functional teams to ensure adherence to quality standards during development and implementation phases.
• Drivers continuous service improvement by developing and maintaining best practices and knowledge repositories.
• Coordinates disaster recovery testing and leads post-implementation reviews to ensure system resilience.
• Mentoring and coaching the team.

Minimum Qualifications

• Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline.
• 8+ years of software experience with good understanding of either Java or Python language.
• Experience with CI/CD environment and tools is a plus.

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to general on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities