Client Services Manager (Pharma)

Only CVs in English will be considered.

Advanced English proficiency is required.

Compensation: MXN $40,000 net/month , plus an attractive package of superior benefits .

IMPORTANT: Only candidates with previous experience in Pharmaceutical Marketing and/or supporting Pharma clients will be considered for this role.

Responsibilities:

• Primary point of contact for clients and internal offshore teams for the assigned brands
• Effectively communicate project requirements to team members and stakeholders in a timely and clear fashion. Collaborates with the offshore team to drive project execution with high quality and within timelines and budget to meet high client satisfaction
• Manage content production workflows across formats (digital, print, web, email, social, etc.) and manage multiple concurrent projects
• Build strong relationships with clients ensuring high satisfaction and trust
• Defines service delivery strategy and transformation roadmaps for client; harnesses best practices, industry landscapes, and emerging technologies to transform the business
• Track and report on volume, turnaround time (TAT), and SLA adherence and provide regular updates and reporting
• Works with internal teams to leverage data, metrics, and insights in order to provide strategic guidance and actionable inputs for the teams to transform internal operating structures/models
• Manages and mitigates engagement-level issues and risks and ensures proactive communication
• Evaluates operational metrics, formulates and implements short-term and long-term operational plans, and leads change management with regard to operations and delivery accordingly
• Sets up and monitors key performance indicators for the engagement, helping the team achieve client outcomes

Good to have

• Minimum of 4-6+ years of service industry experience preferably serving the pharma/life-science industry as Marketing Project Manager
• A strong understanding of the MLR process
• Strong understanding of project management, and financial and business acumen
• Excellent people management skills
• Strong written and verbal communication/presentation skills
• Experience with systems commonly used to support medical communications/MLR processes (for example, Veeva PromoMats)