Salesforce Business Analyst (Monterrey)

Did you know that Accenture is leading the digital transformation in the World? Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.

Offer

• Career development according to your profile and interests.
• Work in one of the best companies and feel proud.
• Access to an innovative methodology and tools.
• Direct contact with experts worldwide.
• Use of work schemes and cutting-edge technologies.
• Constant training.
• Work environment based on teamwork and collaboration.
• Participation in International Projects.

Role Overview

We are seeking a talented Salesforce Business Analyst to join the Business & Technology Integration team. In this role, you will analyze business processes, identify organizational needs, and design technology-driven solutions that align business objectives with Salesforce capabilities. You will work closely with stakeholders, contribute to strategic decision-making, and collaborate across multiple teams to deliver impactful business transformation initiatives.

Key Responsibilities

• Analyze current business processes, systems, and operational models.
• Gather, document, and synthesize business and technical requirements.
• Design future-state business processes and technology solutions.
• Develop detailed process maps and business documentation.
• Collaborate with stakeholders to align business needs with Salesforce solutions.
• Support business transformation and continuous improvement initiatives.
• Provide insights and recommendations to enhance project scope and solution effectiveness.
• Analyze data trends, customer feedback, and operational metrics to improve outcomes.
• Collaborate across multiple teams and contribute to key business and technical decisions.
• Mentor and support junior team members by sharing knowledge and best practices.

Required Skills & Experience

• Salesforce Business Analysis – 4+ years.
• Stakeholder Management & Cross-Team Collaboration – 4+ years.
• Decision Making & Problem Solving – 4+ years.
• Leadership & Team Collaboration – 3+ years.
• Intermediate proficiency in:
• Business Process Analysis Tools.
• Salesforce Development.
• Business Process Design.
• Requirements Analysis.
• Business Model Strategy.

Additional Requirements

• Advanced English proficiency (written and spoken).
• Hybrid work model.
• Locations: Monterrey, Mexico City.

Equal Opportunity Statement

Declaración de igualdad de oportunidades en el empleo. Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.