Courier Growth Senior Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

You’ll join the team responsible for couriergrowth ! Ensuring new courier onboarding experience and managing courier acquisition.

You’ll collaborate with cross-functional teams and leverage your strong analytical skills and operation project to drive courier growth in diffrent countries.

You’ll have the opportunity to develop the growth and acquisition strategy, where you will have a clear impact on DiDi Food businesses in LATAM. Be prepared for a hectic, fast-paced, and challenging environment.We’re looking for a data-driven, creative problem solver with a passion for operations management.

Role Responsibilities

• Responsible for the strategy of courier growth operations and optimizing the growth operations process, including channels optimization end to end, improve channel conversion and early stage engagement with co-related areas to ensure best growth performance.
• Explore new projects and campaign to improve new couriers early stage experience and improve new couriers retention.
• Improve the cost efficiency of engaging new couriers to mature couriers.
• Establish a bridge between operations and product/engineering team to develop good funnel and channel product, fix possible problems and ensure best channel performance.

Role Qualifications

• 3+ years of Operations experience.
• Strong ability in project management, process optimization and other operational management.
• Strong sense of responsibility, executive ability, self-driven and quick learning ability.
• Strong communication skills, practical, patient and meticulous.
• Strong analytical skills and an ability to make solid business decisions and evaluate performance based on data.
• Excellent spoken and written communication skills in English.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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