Customer succes & channel program coordinator (Miguel Hidalgo)

STEP Program Coordinator

Location: Mexico City

Employment type: Full-time

Key Responsibilities:

• Maintain open and effective communication with distributors and STEP partners.
• Coordinate meetings and calls with the sales team to introduce the program to potential partners and reinforce its benefits.
• Serve as the main representative of the STEP program, communicating updates, improvements, and tool launches to internal and external stakeholders.
• Uphold Hanwha’s values and promote loyalty and transparency within the partner ecosystem.
• Collaborate with the STEP team to propose initiatives for partner recruitment, reactivation, and retention across program levels.
• Review and process new partner applications, ensuring alignment with STEP partner guidelines.
• Analyze POS reports to conduct monthly audits and develop action plans with key accounts.
• Recommend STEP partner levels based on performance metrics and update them each semester.
• Update the CRM with partner status changes and track project progress.
• Support the sales, marketing, distribution, and training teams in strengthening our ecosystem.
• Provide feedback for the development of CRM and partner tools, and participate in brainstorming sessions.
• Act as a CRM ambassador within the local team.
• Ensure implementation of STEP Program guidelines and standards.

What We’re Looking For:

• Bachelor’s degree in Marketing, Business Administration, or related field.
• Strong organizational and project coordination skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and CRM systems (Salesforce preferred).
• Fluent in English and Spanish.
• Experience working with channel partners, distributors, or within a structured partner program is a plus.
• Advanced Excel skills.

What We Offer:

• A dynamic, multicultural work environment.
• Career growth opportunities within a general organization.
• Competitive compensation and benefits.