It Support Analyst (Santiago de Querétaro)

IT SUPPORT ANALYST

Responsibilities

• Customer‑Centric Support: Be the go‑to person for handling IT‑related incidents and service requests, ensuring prompt resolution and exceptional service delivery to our internal customers.
• Technical Troubleshooting: Swiftly resolve technical issues to minimize downtime and maintain uninterrupted access to essential IT services.
• IT Tools Mastery: Learn and utilize IT service management tools effectively for efficient incident tracking and knowledge sharing.
• End‑User Empowerment: Train end‑users on IT service usage, reducing dependency on support and enhancing user experience.
• Continuous Improvement: Proactively identify and report recurring issues to drive timely resolution and improve service delivery.
• Project Participation & Collaboration: Engage in a variety of local and global projects, while collaborating with team members across more than 15 countries.
• Citizen Development Opportunity: Foster growth and innovation through participation in citizen development initiatives, utilizing low‑code/no‑code tools to improve processes.

Qualifications

• Bachelor's Degree in a relevant field; advanced degree preferred or compensating years of experience.
• Specified years of industry‑relevant professional experience.
• Relevant certifications, system experience, and training.
• Professional‑Level English language skills preferred.
• Clear and concise communication, engaging proactively with colleagues at all levels.
• Value for customers: Anticipates, understands and meets internal/external customers' needs and expectations, developing solutions based on a customer‑centric approach.
• Innovation: Drives and supports innovative ideas, taking informed risks to seek and develop new or improved solutions.
• Drive & Execution: Proactively identifies what needs to be done and takes action, exploring new ways and pursuing new opportunities.

Benefits

• Diversity & Inclusion
• Vacation
• Personal Development
• Sustainability & Social Commitment
• Health Insurance – Queretaro – On‑Site
• Freudenberg‑NOK Sealing Technologies de Mexico S.A. de C.V.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.