Teleria Specialist (Santiago)

Ria’s mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.

We are looking for an enthusiastic Call Center Representative to join our friendly team at Queretaro, Mexico in Ria Headquarters. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.

Responsibilities

• Deliver exceptional customer service through phone interactions, ensuring a positive experience in every call.
• Utilize active listening and professional telephone etiquette to effectively address customer needs and inquiries.
• Process money transfers, bill payments, and mobile top-ups accurately, providing clear and complete information as needed.
• Maintain a professional demeanor and understand the importance of a positive attitude when handling customer interactions.
• Manage job-related stress effectively while addressing and resolving situations with upset or distressed customers.

Qualifications

• Excellent language skills in both Spanish and English.
• Excellent communication skills.
• Basic computer research skills.
• Practice managing difficult calls in some situations with upset customers.

Benefits

• Competitive monthly salary of $16,000 gross for a medium level of English.
• 5% food vouchers.
• 30 days bonus.
• 15 days of initial vacation.
• Life insurance.
• Free access to our Gym.
• Dynamic and collaborative work environment.
• Cutting‑edge tools and technology to make work easier.
• Free English and French classes.
• Work‑life balance.

Ria values diversity and is proud to be an equal‑opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.