Talent Acquisition Operations (Tao) Onboarding Sup (Xico)

The Talent Acquisition Operations (TAO) Onboarding Sup Manager

An intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.

The TAO Onboarding Sup Manager is a key role to ensure the timely completion of the hiring process.

Responsibilities

• Oversee the Talent Acquisition Operations Onboarding Support department in Mexico through vendor.
• Vendor Management for TAO Ops.
• Ensure the integration of WD with the payroll system (HRMS) to guarantee the timely payment to our Associates.
• Management of bulk hiring needs and special projects using distinctive system's features.
• Oversee the daily operations of the local vendor in Mexico to ensure the quality of the third party's deliverables.
• Monitor and ensure the accomplishment of Service Level Agreements (SLA) corresponding to the Onboarding piece.
• Guarantee the timely resolution of escalated cases and provide the action plan to prevent similar errors in the future supported by the corresponding root‑cause analysis.
• Adopt the migration and ensure timely completion of tasks and duties currently performed by other business units in the region.
• Secure vendor infrastructure capabilities such as Technology, Fieldglass NEM enrollment, entitlements and overall System needs.
• Secure proper bill payment and review.
• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes.
• Secure Controls and MCA protocols as well as Key Performance Indicators development and review.

Qualifications

• 5+ years of experience managing a team.
• 5+ years of experience in Shared Service and Operation.
• Experience in analyzing business requirements, developing test plans, and discrepancy resolution.
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
• Self‑motivated and detail oriented.
• Proven organization and time management skills.
• Demonstrated problem‑solving and decision‑making skills.
• Data driven and data decision driven.
• Consistently demonstrates clear and concise written and verbal communication skills.

Education

• Bachelor's degree/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed.

Other job-related duties may be assigned as required.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.