Tech Support Analyst /bilingual Agent/ Reforma Cdmx (Ciudad Juárez)

At SpotOn, we’re helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.

This year, we’re going even bigger—caring hard and moving fast down the path of high growth and positive impact.

Tech Support Representatives

We are looking for someone who is bilingual with customer service experience, preferably in a banking, finance, payments or customer service related environment.

Responsibilities

• Manage, process and resolve technical issues in an accurate and timely manner.
• Provide excellent customer service through verbal and written communication.
• Focus on problem solving, on handling difficult and high-stress situations.
• Maintain a deep understanding of our products and services, staying up-to-date with the latest features and updates to better assist customers.

Requirements

• Advanced English (C1)
• 1-3 years of experience working in a tech support environment
• Excellent customer relationship skills and a passion for achieving goals.
• Knowledge and experience in troubleshooting
• Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
• Excellent verbal and written communication skills to manage internal and external relationships.
• Ability to establish lasting relationships with clients and colleagues.
• High school diploma or equivalent (minimum).
• It is valued to have completed university or technical studies.

Pay: $18,000.00 - $21,000.00 per month

Work Location: In person