Senior Analyst in Access Management (Ciudad de México)

Company: Marsh

Job Title: Senior Analyst in Access Management

Location: CDMX, México (Hybrid; at least three days a week in the office)

Overview

We are seeking a talented individual to join our Access Management team at Marsh. This role will be based in CDMX, México. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Senior Analyst in Access Management, you will be part of a dynamic team responsible for managing user access lifecycle processes, supporting onboarding and offboarding activities, and ensuring compliance with security protocols across Americas including US, Canada, and LAC regions.

Responsibilities

• Support onboarding processes for new employees and verify related procedures Review checklists to ensure all access management steps are completed accurately
• Manage account creation, including email accounts, and close all processes when employees leave the company
• Handle escalations and lifecycle management with confidence and professionalism
• Provide support for Active Directory, Exchange, M365, ServiceNow, and shared folder management
• Collaborate effectively with multicultural teams across Americas, delivering VIP support under pressure

Qualifications

• Bachelor’s degree in Computer Systems, Informatics, or related field
• 3 to 5 years of experience in similar roles
• Proficiency in Active Directory Management (Accounts and Groups), Lifecycle processes (Onboarding and Offboarding), Exchange and M365 (personal and shared mailboxes, licenses), ServiceNow, and Shared Folder Management
• Strong English communication skills (mandatory)

Desired Skills

• Knowledge of Sailpoint, Radiant, or Avepoint environments (plus)
• Experience working in multicultural teams and providing support across multiple regions
• Proactive, empathetic, and able to work effectively under pressure

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive cultur