Payments Operations Lead

Role At A Glance

The Payments Lead will own the execution, hardening, and scaling of Yaydoo’s payments operation. The product is already live and processing real volume; this role is about turning a launched capability into a reliable, repeatable, and growing payments business.

Day one, this person will focus on Yaydoo. As the operation matures, the role is expected to expand into broader LATAM payments initiatives and selected Paystand business units. The path is from focused ownership to regional and multi‑BU leadership, earned through strong execution, operational rigor, and business impact.

This is a hands‑on, cross‑functional role working closely with product, engineering, compliance, finance, treasury, CX, and the Yaydoo business team. The Payments Lead will be accountable for improving transaction performance, customer activation, operational quality, internal controls, and unit economics.

Over time, this role may grow into building and leading a payments operations function as Paystand expands its regional footprint.

What You’ll Do

Own Yaydoo Payments Operations

• Run the day‑to‑day operation of the Yaydoo payments platform, monitoring transaction activity, surfacing anomalies, and resolving issues before they affect customers.
• Drive payment volume growth by removing friction from onboarding, activation, implementation, and operational handoffs.
• Track and improve key performance metrics, including throughput, success rates, settlement timing, exceptions, reconciliation quality, and operational cost.
• Refine business rules, payment workflows, exception handling, reconciliation processes, and operating playbooks.
• Partner with sales, implementation, support, and customer‑facing teams to activate new Yaydoo customers and partners.

Drive Cross-Functional Execution

• Work closely with product and engineering to identify operational pain points, prioritize infrastructure improvements, and validate releases against live payment flows.
• Partner with compliance, treasury, finance, and CX to ensure payment operations scale safely and do not become a bottleneck to growth.
• Translate operational data and frontline learnings into clear recommendations for roadmap, process, and leadership decisions.
• Lead cross‑functional initiatives without relying on formal authority.

Strengthen Controls, Reporting, and Scalability

• Maintain strong documentation, reporting, controls, and auditability across Yaydoo payment flows.
• Identify operational risks, gaps, and tradeoffs, then present clear recommendations to leadership.
• Build repeatable processes that can later be applied across additional markets, payment methods, or business units.

Support LATAM and Multi-BU Expansion Over Time

• Extend proven Yaydoo payments playbooks into selected Paystand business units as the platform matures.
• Support LATAM expansion by adapting operating models to local market needs, regulatory considerations, payment‑method coverage, partner integrations, and customer onboarding requirements.
• Help define the future team structure, workflows, and operating model needed to scale payments operations regionally.

What We’re Looking For

• 5+ years of experience in fintech, banking, payment operations, treasury operations, or payment infrastructure roles.
• Bilingual Requirement: candidates must speak and communicate effectively in English and Spanish.
• Experience scaling payment operations after launch, including volume ramp, operational hardening, exception reduction, and unit‑economic improvement.
• Strong understanding of payment flows, business rules, reconciliations, settlement, transaction monitoring, and operational controls.
• Proven ability to work cross‑functionally with product, engineering, compliance, finance, treasury, CX, and commercial teams.
• Strong project management skills and comfort operating in ambiguous, fast‑moving environments.
• Full professional fluency in English and Spanish, written and verbal.
• Exposure to LATAM payments, regional expansion, or multi‑market payment operations is a strong plus.
• Bonus: experience with blockchain, decentralized payments, B2B SaaS payments, or high‑growth fintech environments.

Success in This Role Looks Like

• Yaydoo payments operations are reliable, documented, and increasingly scalable.
• Payment volume grows without sacrificing control quality or customer experience.
• Exceptions, delays, and manual workarounds are reduced over time.
• Product and engineering teams receive clear, data‑backed operational input.
• Leadership has trusted reporting on payments performance, risks, and expansion readiness.
• The role becomes a foundation for broader LATAM and multi‑BU payments ownership.

All roles are on‑site only. Only English resumes will be considered.