Líder de Mesa de Servicio IT | Gestión de Incidentes y SLA

Capgemini

Capgemini México busca un Líder de Mesa de Servicio para supervisar la operación diaria en modalidad presencial en CDMX. Coordinará la atención de incidentes y requerimientos de usuarios internos y externos, asegurando el cumplimiento de SLA y KPI definidos para la operación.

Se requieren +5 años en Mesa de Servicio o Service Desk, experiencia en liderar equipos, conocimiento de ITIL y herramientas como ServiceNow, Jira Service Management o Remedy.

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Vacante publicada el 17 horas atrás

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