Customer Service Agent (Zapopan)

Profile

• High School diploma or GED
• 2+ years of experience in a call center environment
• High performer with proven exceptional QA scores in previous call center jobs
• Customer service oriented
• Passionate about providing outstanding customer service
• Comfortable working in a fast‑paced environment
• Bilingual English / Spanish required

Activities

• Take inbound calls from customers related to different customer service situations
• Take payments and guide customers to make payments on their own
• Read loan balances and make payment adjustments
• Commitment to first call resolution, with a sense of urgency and maximum professionalism
• Minimize the transferring of phone calls from one department to another
• Ensure delivery of excellent customer service through fast and accurate processing of calls, communication and coordinating with other departments to resolve inquiries
• Answer insurance‑related questions including claims status and basic claims information

Schedule

Training (2 weeks): Monday to Friday 8:00‑17:00.
Mon, Fri and Sat 8:00‑18:00; Tue and Thu 8:00‑17:00 (Sunday + one day off).
Two 15‑minute breaks and one hour lunch.

Salary and Benefits

• $16,500 monthly base salary
• $542.77 daily base salary
• $3,799.39 weekly base salary ($3,200 net weekly)
• Bonus up to $4,500 monthly based on metrics/objectives
• 2% savings fund, $1,400 food stamps, 20‑day Christmas bonus

Tipo de puesto

Tiempo completo (Full‑time)

Sueldo

$16,500.00 al mes

Ventajas

• Estacionamiento de la empresa
• Estacionamiento gratuito
• Programa de referidos
• Servicio de comedor

Pago complementario

• Bono de productividad
• Bono mensual

Tipo de jornada

• Diurno
• Incluye fines de semana
• Turno de 8 horas
• Turno matutino

Idioma

• Inglés (obligatorio)

Lugar de trabajo

Empleo presencial