Customer Service Representative

Customer Service Representative

Requisition ID: 24862

Job Category: Manufacturing

Contract type: Permanent

Location: Puebla, MX

Job Summary

We are looking for a Customer Service Representative to join our team and provide exceptional support to our clients. This role is key in ensuring smooth communication, accurate order management, and a positive customer experience. You will be the link between our customers and internal teams, helping us deliver on our promise of quality and reliability.

Key Responsibilities

• Customer support — Handle inquiries, resolve issues, and provide timely responses to clients.
• Order management — Process orders, returns, and adjustments with accuracy.
• Documentation — Maintain records and ensure compliance with company policies.
• Collaboration — Work closely with sales, logistics, and finance teams to ensure seamless service.
• Continuous improvement — Identify opportunities to enhance processes and customer satisfaction.

Qualifications

• Bachelor’s degree in Business, Administration, or related field (or equivalent experience).
• 1–3 years of experience in customer service, sales support, or administrative roles.
• Advanced English (written and spoken).
• Strong communication and organizational skills.
• Customer service oriented mindset with problem-solving abilities.
• Proficiency in MS Office; ERP/CRM systems knowledge is a plus.

What We Offer

• Opportunity to work in a global company recognized for innovation and excellence.
• Professional growth and development within Customer Service and Operations.
• A collaborative and dynamic work environment.
• The chance to make a real impact by supporting customers across the Americas region.