Sales Operation Manager

Hybrid. 3 Days at the office (Mexico City)

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Sales Operations Manager to join our diverse and dynamic team. As a Sales Operations Manager at ICON, you will play a pivotal role in preparing and analyzing sales data and performance metrics to identify sales trends, generate actionable insights and drive strategic initiatives that enable sales leadership to accelerate revenue growth.

What you will be doing

• Analyzing sales performance data, metrics and market trends to identify trends, risks and growth opportunities.
• Developing and maintaining sales dashboards, reports, and forecasting models.
• Developing and implementing sales strategies, processes, and initiatives to enhance sales performance and effectiveness.
• Ensuring accuracy, consistency, and governance of sales data and reporting.
• Providing support and guidance to the sales team on sales tools, systems, and processes.
• Collaborating with cross-functional teams to ensure alignment on sales objectives and initiatives.
• Driving continuous improvement initiatives to enhance sales effectiveness and revenue predictability.
• Leading, coaching, and developing junior members of the Sales Operations team.

Your profile

• Bachelor’s Degree (or local equivalent) in a related field, or equivalent experience.
• Proven experience in sales operations, finance, sales support, or related roles within the pharmaceutical, healthcare, or clinical research industry.
• Advanced proficiency in Microsoft Excel is essential.
• Experience with Salesforce (reporting, dashboards, data management), Tableau and/or other BI dashboard tools is highly desirable.
• Strong analytical skills with the ability to interpret data and draw actionable insights.
• Excellent English communication, collaboration, and interpersonal skills with the ability to work effectively in a team environment.
• Results‑oriented mindset with a focus on achieving sales targets and driving business growth.

Benefits

What ICON can offer you:

• Various annual leave entitlements.
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24‑hour access to a global network of over 80,000 independent specialized professionals to support you and your family’s well‑being.
• Life assurance.
• Flexible country‑specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well‑being and work‑life balance opportunities for you and your family.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.