Operations Manager (Remote)

Tending is a US-based service that restores and cleans headstones and monuments at cemeteries across the country — preserving the dignity of final resting places for families who have lost someone.

We are a remote-first team building the infrastructure that connects clients, field contractors, and coordinators across dozens of cities. Our operations run through a custom app, HubSpot CRM, and a tight set of processes we are now scaling fast.

If you thrive on accountability, move fast, and want to grow from doer to department head, this is your opportunity.

As Operations Manager, you will be the single point of accountability for every order. You’ll work directly with our Sales Reps, Coordinators, and field contractors to ensure every job is completed on time, to standard, and without surprises.

You run the process yourself: manage orders, coordinate contractors, resolve ground-level issues, and keep every stage moving. Phase 2 – Head of Operations (Month 8+)
Once you’ve mastered and documented the process, you’ll build your own team — hiring, training, and managing coordinators. End-to-end execution of Tending Work Orders pipeline in HubSpot
Contractor assignment by location and availability
Cemetery access coordination and notifications
First Touch review: approve contractor before-photos within 30 minutes of upload
Quality Assurance: review after-photos against Tending standards
Rework management: handle client dissatisfaction, coordinate corrections, close the loop
SLA compliance: ensure no order stalls beyond defined time limits
Escalation handling: ghosted contractors, failed QA, access issues, emergency replanning
3+ years in operations, coordination, or project management

• Fluent in English (written and spoken) – you’ll work daily with a US-based team and occasionally with clients
• Experience with CRM systems (HubSpot strongly preferred)
• Remote work discipline – self-managed, responsive, and accountable for outcomes

Our contractors perform headstone cleaning, stone restoration, and monument repair. You do not need to do the physical work — but you must understand it well enough to review it, catch mistakes, and have credible conversations with contractors in the field.
Surface restoration — understanding the difference between cleaning, polishing, grinding, and sealing; Construction and trade fundamentals — basic familiarity with tools, materials, and contractor workflows used in stonework, masonry, or monument restoration
Quality assessment — ability to look at before/after photos of stone work and judge whether the result meets a professional standard
This knowledge can come from any background: construction management, stone fabrication, masonry, monument care, landscaping, or general trades experience. What matters is that when a contractor tells you 'the stone discolored after the chemical' — you understand what happened and what to do next.

Experience managing contractors or remote workers
Familiarity with photo-based quality review processes
Your performance will be measured by:
Pipeline health – no deal stalled beyond defined SLA at any stage

100% remote – work from any location

• Operations Manager → Head of Operations