Account manager (english, spanish) (Monterrey)

Overview

Shining 3D is a technology company that develops and sells 3D scanners, photogrammetry systems and 3D printers. The position focuses on channel management, regional operations, and customer relationship management within the 3D scanning, reverse engineering, and digitalization industry.

Responsibilities

• Coordinate regional product information updates, promotional policy communication, and inventory alignment.
• Support offline events and conduct visits to KOC/KOL users and key industry influencers.
• Execute sales activities in line with company sales strategies to achieve sales targets, including identifying and attracting customers and partners, responding to inquiries, following up with customers, product demonstrations, solution design, project bidding, contract signing, order placement, shipping coordination, and arranging technical services and training.
• Maintain customer relationships and coordinate internal resources to provide after‑sales support and resolve complaints.
• Track accounts receivable to ensure timely collection.
• Manage regional channels, including developing, training, supporting, and maintaining distributors.
• Support and participate in the preparation and execution of customer‑related marketing activities.
• Develop quarterly and monthly sales plans based on annual individual sales targets; provide timely feedback to supervisors and submit sales reports, forecasts and analysis.

Qualifications

• Relevant work experience, preferably in the 3D scanning, reverse engineering, or digitalization industry.
• Strong marketing, sales and cross‑department coordination skills.
• Solid understanding of hardware/software, 3D digitization technologies, application industries, and basic forward/reverse engineering software knowledge.
• Fluent English; Spanish fluency is a strong plus.