Client Service Officer (Azcapotzalco) (Xico)

Overview

Client Services Support Position at General Service Center (GSC) HSBC. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Responsibilities

• Develop required product and customer journey knowledge to support end-to-end resolution of customer enquiries.
• Support customers through difficult situations such as challenging inquiries or complaints, utilizing negotiation skills while following guidelines to satisfy the customer.
• Think laterally beyond procedures to resolve issues, ensuring service turnaround times (TATs) are met and cultivating better customer relationships.

Qualifications

• Strong analytical, problem-solving and technical skills.
• Proven ability to deliver creative and versatile customer solutions.
• Excellent time-management, planning and organization skills; ability to manage and resolve/complete multiple competing priorities, projects, and inquiries.
• Excellent range of communication skills, including written and verbal, with the ability to deliver compelling presentations.
• Bachelor's degree in business, related field or equivalent work experience.
• Experience with, or knowledge of, local regulatory requirements related to Anti-Money Laundering and/or Sanctions Compliance preferred.
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels.
• Good level of business acumen and commercial awareness, including understanding of economic, cultural, procedural and regulatory issues.
• Knowledge of industry standards related to all Cash Management products and services preferred.
• Proficiency in Microsoft Word, Outlook, and Excel.

Benefits

HSBC offers a competitive paid leave package to support personal life events, including time for major life moments such as weddings, new family members, or bereavement. The program emphasizes well-being, balance, and care for colleagues.