Network Operations Associate Manager (Miguel Hidalgo)

Responsibilities

The Opportunity

PepsiCo has a multivendor hybrid outsourced model for its Infrastructure IT operations. The PepsiCo IT Operations team works with various businesses, in-house IT teams, IT partners, and OEMs to maintain high-quality services around the clock. The person in this role is responsible for developing and maintaining functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users. In this role, you should have excellent problem‑solving skills and thorough knowledge of network administration and architecture, security, and data protection. Your goal will be to establish networks that cater to customer needs.

Your Impact

• As Network Operations Associate Manager
• Your scope would consist of:
• Work with the Managed Service Providers and internal stakeholders, build trust with stakeholders, and own the design process.
• Design and deploy functional networks (LAN, WLAN, WAN)
• Supporting solutions involving, but not limited to, SD WAN, WAN, LAN, WLAN, VoIP.
• Monitor network performance and integrity
• Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure.
• Automate tasks and monitor their effectiveness
• Communicate with users when needed
• Maintain complete technical documentation
• Suggest improvements to network performance, capacity, and scalability
• Vendor management
• Budget management.

Who Are We Looking For?

• Advanced conversational English
• Minimum of 5 years of experience managing or leading network operations
• CCNP certification or equivalent hands‑on experience
• Experience with ThousandEyes, and Cisco DNA Center (DNAC)
• Ability to work in a multicultural environment
• Proficient in configuring routers, switches, and other network devices
• Experience with VLANs, subnetting, and IP address management
• Understanding of network protocols, including TCP/IP, DNS, DHCP, SNMP, etc.
• Ability to identify and resolve network issues efficiently
• Proficient in using network diagnostic tools such as Wireshark, ping, traceroute, etc.
• Experience with configuring and managing wireless networks
• Familiarity with various network hardware, including routers, switches, access points, and network cables
• Ability to manage and execute network‑related projects
• Understanding of project management methodologies and tools

What can you expect from us

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self‑learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• Recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• Benefits for your family such as Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.