Strategy & Operations - Lead (Worker Operations Gdl) (Guadalajara)

At Traba, we’re building the future of work for the light industrial sector—one of the largest, yet most overlooked, segments of the labor market. This role is built for a hands‑on operator who thrives in ambiguity, relishes solving hard problems, and wants to drive meaningful impact from day one. You’ll lead from the front—rolling up your sleeves, building scalable systems, and collaborating across teams to match workers with opportunities at scale. If you’re hungry to take ownership, grow rapidly, and be part of a high‑performing team redefining a $50B industry, we’d love to meet you.

About Traba

Traba’s mission is to empower businesses and workers to reach their full productivity and potential. We are revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with versátil and meaningful opportunities. Supported by investors like Founders Fund, Khosla Ventures, and General Catalyst, our work unlocks new levels of productivity, earning potential, and growth.

About the Role

This is a very hands‑on role. At Traba, we believe in managing by doing. Expect 25-30% of your time managing the team and the rest getting your hands dirty with direct, impactful work yourself, collaborating with teams daily to ensure work with Worker Operations runs smoothly, driving product and automations with the engineering team and making sure the team’s productivity and efficiency increases over time.

You will work closely with Sales, Customer Operations, Tech, Product, Marketing, and more to drive the most critical component of Traba’s business model - matching workers with businesses - maintaining marketplace health, and ensuring profitability. This role requires someone who is comfortable both consulting and operating in a fast‑paced startup environment and has experience building structured processes, driving cross‑functional alignment, and leading process improvements. We’re a fast growing startup, and we work long hours and weekends as we build a generational company and this role is going to be a key component of our success. This is not a regular 9-5 job, the expectation is you will come in with an owner’s mindset. The future growth potential in this role is extremely high and we’re looking for ambitious people who want to grow exponentially in their career.

What You’ll Do

• Champion Operational Excellence : Become the go-to expert on Traba’s daily operations while enhancing efficiency and effectiveness through structured thinking and detailed process-building.
• Strategize for Success : Identify opportunities to streamline processes and develop actionable plans for improvement. Align cross-functionally to ensure processes are integrated across teams.
• Master Marketplace Dynamics : Execute user acquisition, retention, and reactivation campaigns to meet both current and future demand while building structured processes for sustained growth.
• Elevate Business Performance : Develop strategies that boost operational efficiency and elevate customer satisfaction. Implement steps to ensure the market’s continued success and scalability.
• Create Impactful Tools & Insights : Build tools, develop analyses, and set up reporting structures to facilitate data-driven decision-making and ensure alignment with business goals.
• Drive Cross-Functional Alignment : Collaborate with multiple teams across the organization to ensure process alignment and successful execution of strategic plans, ensuring clear documentation of all processes.

What You’ll Need

• Bachelor’s degree in economics, business, finance, engineering, or a related field, or equivalent work experience.
• 3+ years of experience in dynamic roles such as managing operations in marketplace companies,e-commerce or logistics, and 1+ years in strategy/operations at a fast‑paced tech company or startup.
• Experience managing small sized teams or mentoring junior staff.
• A methodical, process-driven approach to operations focused on both accuracy and efficiency.
• Experience building structured processes and aligning teams across functions.
• Strong leadership experience, including cross-functional collaboration and driving alignment across teams.
• High EQ, resilience, and the ability to overcome challenges quickly.
• Exceptional communication skills and the ability to thrive in fast-paced environments.
• Strong organization, time management, and prioritization skills.

Bonus Points

• Experience with SQL and no-code tools like Retool.
• Experience working with product and engineering teams to build scalable solutions.

Equal Opportunity Employer

Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, cit