Operations Manager (San Pedro Tlaquepaque)

Job Summary

The Operations Manager is the sole operational owner for Enterprise Operations Software Licensing, with primary accountability for key strategic partner royalty products. The role manages end‑to‑end operational execution, compliance, systems administration, and cross‑functional coordination to support integral software licensing and royalty obligations.

Key Responsibilities

Compliance & Financial Risk Management

• Download, analyze, and reconcile two weekly Hardware Compliance Reports (HWCR and MHR) to ensure HP remains compliant with licensing and reporting rules.
• Identify and address compliance gaps, understanding that non‑compliance results in financial penalties.

Software Licensing Operations

• Create and maintain component part numbers for royalty‑bearing software in MS4; support Software Marketing and Bill of Material (BOM) integration.
• Load and maintain accurate royalty costs across MS4, iCost/CCS, and WWCOA systems.
• Manage and maintain the software Digital Part Number catalog.
• Co‑manage software royalty spreadsheets in partnership with the Contract Manager to ensure accuracy, audit readiness, and alignment with licensing agreements.

Systems & Data Management

• Load and maintain metadata for Client and IoT/Embedded Operating Systems, Promotion Codes, Digital Attach Office, and Digital Attach offerings in WWCOA.
• Load and maintain internal and manufacturing partner site setup within WWCOA and DOC (Digital Operations Center) systems.
• Add or remove Client and IoT software products from HP licenses within the DOC system to enable site ordering.
• Partner with HP IT to support integration testing, system enhancements, and resolution of WWCOA functionality or data issues.

Systems Administration & Partner Management

• Act as HP, Inc. Company Administrator for DOC (Digital Operations Center) and DPC (Device Partner Center) systems.
• Create user accounts and assign permissions for HP employees and external advertising agencies (DPC only).