Sr Ifm Manager (Integrated Facility Management) (Monterrey)

Job Description

Do you want to become a member of a diverse team and handle our Partners for Integrated Facility Management?

If you have strong experience in running major service contracts and you stand out as a great communicator with partners, then this might be a great opportunity for you!

Responsibilities

• Main contact person to our external IFM partner, take full accountability for high performance of service delivery as catering, cleaning, landscaping, pest control, reception/helpdesk, mail room and waste handling.
• Conduct performance assessment of external IFM partner under integral contract framework, KPI scoring, monthly audits.
• Collect feedback from end-users, main partners, and secure high performance.
• Understand encouraged services level Vs. actual deliveries.
• Address services provider for corrections and improvement.
• Cooperate with IFM partner to develop SOPs to deliver the service with consistency of performance and quality.
• Secure high end-user happiness through surveys, exit pools etc.
• Budgeting, payment application (PO's), expenses approval, change order approval.
• Close cooperation and communication with global IFM team; input the local status, customer concern for help when required.
• Ensure company policies and compliance requirement will apply to IFM area, for example CoC, hygiene, safety, ISO.
• Drive continuous improvement in the IFM area, apply standard processes in the industry or share knowledge across LEGO factories.
• Prepare and provide soft service IFM scope to new buildings.

Qualifications

• Experience within IFM Soft Service Business.
• Experience and knowledge from the Catering and Cleaning business.
• Experience handling an external facility service partner – both operationally and performance, preferably an IFM (Integrated Facility Management) provider.
• Significant exposure to a facility management function in a large international organization.
• A good understanding of outsourced facility management processes.

Benefits

• Enhanced paid leave options.
• Life and disability insurance.
• Wellbeing initiatives (e.g., Headspace App).
• Colleague discount.
• Bonus scheme.
• Workplace culture of diversity and inclusion.

EEO Statement

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and belongs.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

Compliance

• Drug screening is part of the workplace policy.
• Child Safeguarding Background Screening is required for roles with high engagement with children.

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