Director of Office Operations

Personify, a nationally recognized and awarded recruiting firm, is hiring a Sr Operations Manager for our client, a leader in transformational AI Supply Chain automation, based in Monterrey, Nuevo Leon, Mexico.

We are looking for a Senior Operations Manager to join us on our journey to facilitate a digital revolution in the B2B supply chain. The Senior Operations Manager is responsible for overseeing the activities of a complex, international team of teams that is rapidly growing. Manages all aspects of the dispatching process, including hiring, training, scheduling, monitoring performance, and responding to customer or carrier escalations

Works with the Director of Operations to review and analyze dispatch team performance

Partners with the Senior Product Manager and Development Team to ensure continuous technology improvement and help guide product strategy with tactical level feedback

Monitors and promotes safety and compliance with company policies and federal, state, and local regulations in all areas of the operation

Analyzes call data to identify problem areas that may require additional staff training or equipment upgrades

Maintaining records of calls to track response times and improve service quality

office location is Monterrey, Mexico with some travel to Denver, CO

• Strong leadership qualities: Previous management experience required
• Skilled in Technology; Microsoft Word & Excel
• Spanish speaking strongly preferred
• Paid Time Off and Holidays
• Health, Dental and Vision Insurance
• 401(k) retirement plan with company match
• Flex and Health Savings Plans
• Company-paid life and short-term disability insurance
• Free or discounted legal program
• Modern office space in downtown Denver with daily coffee, tea, drinks & snacks
• We supply the industry's best hardware and productivity software

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