Director - Software Delivery (Guadalajara)

Director – Software Delivery

A career within KMS Technology will provide you with the opportunity to leverage new technologies to build innovative solutions for clients across a wide range of industries. Our services span the entire spectrum of the Product and Software Development lifecycle, leveraging general talent in Vietnam, Mexico, and the US.

About the Role

The Director's primary responsibilities are managing multiple KMS Software client accounts, providing oversight and direction to our offshore delivery teams to ensure high customer satisfaction, and actively participating in the sales cycle for new business. In addition, the Director focuses on retention and growth of existing business within each account.

Leadership & Mentorship

A Director is expected to participate in staff meetings, contribute ideas into the overall management and well-being of the Software business, serve as a mentor to junior staff, and consistently identify and implement new ways to improve the quality of KMS Software Service's work and job satisfaction for staff.

Responsibilities

• Serving as an escalation point for client issues and coordinating with account and engineering managers offshore to resolve customer issues in a timely manner.
• Building and maintaining technical trusted advisor relationships with clients' influential operational and technical decision makers for the successful adoption of KMS solutions and services.
• Developing strategic level understanding and knowledge of emerging technology trends, tools, and services which can be leveraged on projects as needed.
• Understanding key competitors and their offerings.
• Assisting with the expansion and/or renewal of existing accounts.
• Assisting with the technical sales support activities for new logos and existing accounts.
• Assisting with the coaching and mentoring of account managers and implementation leads to ensure they fully understand client expectations, relationship building, account success factors, effective communication, and status updates.
• Providing feedback, advice, and backup as needed to account managers to ensure they have the support needed to effectively run accounts and promote a positive work environment.
• Attending and actively participating in staff meetings, offering ideas, insights, and recommendations on KMS's policies, staffing needs, client service improvements, new business opportunities, and other topics that ultimately impact the overall quality of the account.
• Consistently demonstrating the ability to successfully move into problem‑solving mode whenever challenges or concerns arise.
• Working well with and demonstrating respect for colleagues at all levels and consistently contributing to a positive work environment for the entire staff.

Qualifications

• Bachelor's Degree required (preferably in Computer Science, Computer Information, or Healthcare fields).
• 10+ years of experience within the software service delivery industry that includes the full product and software development lifecycle.
• 5+ years of experience delivering large software technology programs, leading high-performing teams, and selling client projects.
• Knowledge of the software engineering standards, including ISO, SOC2, and CMM.
• Superior writing and editing skills.
• Outstanding public speaking skills.
• Ability to manage and mentor junior staff.
• Open to travel on an annualized average of 35% of the time, including international trips; peak travel can be 100% for up to a period of 2 weeks.

Location & Format

Guadalajara, Jalisco, Mexico; Hybrid; 4 days at the office.