CBS Credit to Cash Analyst

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses - Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

No Relocation Assistance Offered

Job Number#175046 - Del.Miguel Hidalgo, Mexico City, Mexico

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values - Caring, Inclusive, and Courageous - we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Collections Analyst

Role Summary

As a Collections Analyst reporting directly to the Jr. Team Lead, you will safeguard company assets and nurture essential B2B relationships by strategically managing the entire collections lifecycle. In this high-impact role, you will take ownership of complex accounts, resolve high-stakes payment escalations, and protect organizational cash flow through meticulous financial reconciliation. Joining our dynamic finance organization, you will collaborate cross-functionally with Sales and customer service teams to optimize Order to Cash processes and drive measurable business value across our commercial accounts.

Responsibilities

• Account & Collections Management: Proactively manage the collections lifecycle for customer portfolios and aging accounts, including initiating direct customer contact, negotiating enforceable promise-to-pay agreements, and executing critical risk mitigation actions such as account blocking.
• Financial Reconciliation: Execute sensitive reconciliation processes for US Export Business Collections, deductions, and customer refunds to optimize cash flow and strictly minimize financial liability.
• Cross-Functional Issue Resolution: Drive the resolution of critical collection issues and high-stakes payment term escalations by expertly partnering with Sales and relevant departments to ensure timely follow-up and closure.
• Relationship Management: Serve as the primary, strategic point of contact for complex customer inquiries and call center escalations, ensuring factual accuracy and expertly de-escalating conflicts to maintain brand loyalty.
• Risk Assessment & Compliance: Proactively investigate high-risk changes to customer business status (e.g., bankruptcy filings, ownership transfers) and oversee essential back-office operations while maintaining absolute adherence to internal policies.

Required Qualifications

• Bachelor's Degree in Business Administration, Accounting, Finance, Economics, or a closely related field.
• 1+ years of professional experience in collections, accounting, finance, or a related field.
• Demonstrated foundational understanding of Order to Cash processes, customer payment applications, and general accounting principles.
• Advanced proficiency in English (both written and verbal).

Preferred Qualifications

• Prior experience in a customer service setting with strong conflict-resolution and negotiation skills.
• Exceptional analytical capabilities to assess AR balances, determine root causes of discrepancies, and define effective collection strategies.
• Hands-on experience or working knowledge of SAP and Google Workspace tools.
• Excellent organizational and workflow management skills, demonstrating the initiative to prioritize tasks independently.
• Strong communication and collaboration skills with the ability to foster win-win partnerships with internal and external stakeholders.

Our Commitment to Inclusion

Our journey begins with our people - developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.