Senior Claims Handler (Santiago De Querétaro)

TS Trucking is a top-tier transportation company with owned assets and nationwide presence across Mexico, providing the best logistics solutions. Over time, it has transformed into a growing transportation provider. We are currently seeking a Sr.Claims Handler with experience in heavy equipment to join our team in Querétaro. This role will work in a dynamic environment and closely collaborate with the Claims department. Shift: Monday to Saturday 8:00 a.m to 5:00 p.m.

Responsibilities

• Manage end-to-end claims administration, including documentation collection, file creation, evidence review, and follow-up with all involved parties.
• Coordinate remotely with field teams, drivers, supervisors, and external adjusters to ensure proper incident handling and accurate information flow.
• Serve as the primary point of contact with insurance companies, expediting claim evaluations, negotiating settlements, and ensuring compliance with policy guidelines.
• Maintain constant communication with authorities (local and federal), ensuring timely submission of required reports and proper handling of legal or regulatory documentation.
• Analyze reports, evidence, and field inputs to determine liability, claim viability, and next steps in the resolution process.
• Prepare detailed claim summaries, financial estimates, loss calculations, and status reports for internal teams (Safety, Operations, Finance, Legal).
• Monitor the progress of claims, identifying delays, bottlenecks, and risks, and proactively implementing solutions.
• Ensure proper documentation control, including recovery invoices, third‑party statements, adjuster reports, and internal forms.
• Collaborate with the Safety and Monitoring teams to identify operational risks and provide input for preventive actions.
• Support internal and external audits, ensuring all files comply with insurance policies and corporate standards.

Requirements

• Bachelor's degree in Business, Law, Criminology, Engineering, Logistics, or related fields.
• 5+ years of experience in claims handling, insurance processes, or transportation incident management.
• Strong understanding of heavy‑duty transportation incidents, even if the role is not field based.
• High proficiency in negotiation with insurers, vendors, and external parties.
• Strong administrative and analytical skills, with proven experience managing complex claim files.
• Advanced English skills, both written and verbal.
• Proficiency in Excel and claims or risk management systems.
• Ability to work under pressure, prioritize tasks, and manage multiple cases simultaneously.
• Exceptional communication and documentation skills.

Benefits

• Competitive salary
• Medical benefits package
• Saving fund
• Life insurance
• Career development opportunities
• Food Coupons – We invest time and provide support so you have the space to learn, grow, and develop professionally.
• We are an entrepreneurial‑minded organization where you will have the backing and freedom to develop your own strategies.

If this is what you are looking for, this could be the right place for you.

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