Community Associate

Community Associate

About the Opportunity

As a Community Associate, you’ll be the primary point of contact for the Community and act as the “face” of WeWork. You will report to your building each day to support the Community Management team. Your work will help WeWork achieve a welcoming and collaborative community environment, keep the building operational, drive growth and promotion of WeWork‑provided services, and illustrate WeWork’s core values while working towards its mission. In this role, you’ll work either with a variety of members from different backgrounds and industries or focus on an Enterprise client, depending on your location.

Responsibilities

Front Desk Management:

• Cover the front desk during the building’s set business hours and serve as the on‑site point of contact.
• Greet members and guests warmly and ensure all guests sign‑in in accordance with the guest policy.
• Learn member and guest names to build relationships and anticipate needs.
• Maintain up‑to‑date forms (pet, filming, bike room, etc.) and keep the front desk clean and organized.
• Notify members of food deliveries and couriers and answer questions about building policies and procedures.

Events and Membership Engagement:

• Provide feedback on programming, evaluate events based on attendance and impact, and celebrate member milestones.
• Promote events by creating posters, posting them on the weekly schedule, and ensuring operational requirements are met.
• Input member notes into Kube or equivalent system and identify opportunities to connect members.
• Recommend local restaurants, catering, packing, and other services for members.
• Engage members through the WeWork member network and keep them informed of building updates.

Building Operations and Management:

• Receive, sort, and organize all mail; return undeclared mail after 30 days of no pickup.
• Manage courier parcels, investigate lost packages, and track audits.
• Organize mailroom and maintain keycard stock; collect and return keys on move‑out.
• Review emergency equipment usage and support the automated coffee machine for guests and members.

Enterprise‑Location Considerations:

• Employees supporting Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property‑management responsibilities than those in Classic locations.

Qualifications

• Bachelor’s Degree in Hospitality, Tourism, or a related field.
• 1+ years of hospitality experience; customer service and/or sales experience is a plus.
• Proficiency in English and strong verbal and written communication skills.
• Outstanding interpersonal and multitasking skills.
• Demonstrated integrity, dependability, responsibility, accountability, self‑awareness, work ethic, and compassion.
• Passion for entrepreneurial communities and understanding of WeWork’s mission and values.
• Proficient in basic computer skills.
• Availability to work onsite.