Associate Success Generalist (Monterrey)

What you will do

• Supports AS Business Partners (ASBPs) in delivery of overall responsibilities
• Point of contact to answer associate questions and resolve issues regarding company policies, procedures and other HR processes
• Provides guidance to managers and associates on the use of our Human Resource Information Systems to ensure data integrity within the system. Processes actions within the HR system to support promotions, transfers and other associate related data.
• First level contact for employee relations issues, conducts intake calls and handles less complex cases
• Conducts or assists with onboarding of associates
• Conducts exit interviews and processes terminations
• Point of contact for payroll and accounting on associate reimbursement, expense or payroll related issues
• Assists with various reporting requests and requirements
• Responsible for the proper maintenance of associate files
• Works with Leadership and ASBPs on facilitating HR initiatives and projects as required
• Works closely with management and associates on initiatives to improve work relationships, build morale, increase engagement and retention
• Assists in the development and implementation of policies and procedures; maintains HR processes and updates
• Helps to document HR processes to support the team in continuous improvement and repeatability and efficiency is responding to inquiries.
• Performs administrative and other related duties as required and assigned

What we are looking for

• Bachelor’s degree in Human Resources Management or related business field experience
• Ability to speak and write in Spanish and English required, ability to speak Portuguese a plus
• 2+ years of proven work experience within Human Resources, preferably as a HR Generalist or Coordinator
• Experience working with systems like ServiceNow where you commit to service level agreements and Customer centric attitude
• Excellent interpersonal and communication skills; ability to be versátil and adaptable in a fast-paced, team-oriented environment and work with both internal and external customers
• Critical thinking, problem solving skills
• Understanding of all HR functions, processes and best practices
• Negotiation, project, time and change management skills
• Knowledge of employment/labor law in Mexico and US preferred
• Strong ability in using MS Office (MS Excel and MS PowerPoint)
• Experience with HR databases and HRIS systems (i.e., Workday)
• Ability to handle data with confidentiality duties as required and assigned

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.