Sales Support Administrator Mexico

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

Sales Support Administrator Mexico

Join CEVA A&O Mexico, S.A. de C.V. as a Sales Support Administrator within our Business Development division, located in Alcaldia Benito Juarez, Mexico. This pivotal role supports the ground, air, and ocean accounts team by ensuring seamless onboarding, quotation management, and client reporting activities. You will serve as a critical link between sales, finance, legal, and operational teams, driving efficiency and client satisfaction through precise and proactive support.

Key Responsibilities

• Client Onboarding: Manage comprehensive onboarding processes for new accounts across ground, air, and ocean services. This includes collecting all necessary documents and forms, creating MDM and MOIRA user roles, setting up finance credit and accounts receivable roles, organizing Power of Attorney setups, coordinating insurance arrangements, and completing Standard Operating Procedures with input from Business Development and the implementation team. Additionally, you will facilitate MY CEVA system setup, including quotations, bookings, tracking, and client training, especially newly introduced for ground services.
• Spot Quote Management: Handle quotation requests for multiple transport modes using Pricing systems and tools such as One View and MyCEVA. You will prepare detailed spot quotations and distribute them to Business Development teams or directly to customers, maintaining up-to-date rate cards and tariffs, with specific focus on ground tariff setup and administration through MyCEVA.
• Ocean NRA Administration: Complete the necessary NRA (Non-Recurring Agreement) documentation and submit it to the FMC for validation. Track progress to ensure timely confirmation and activation of operations.
• Legal Documentation Coordination: Upload and manage contracts, NDAs, and finance agreements in the SharePoint repository for legal review. Follow up diligently with the Legal team to ensure timely execution and compliance of contractual documents.
• Client Reporting and Automation: Collaborate with the Business Intelligence team to implement automation initiatives aimed at enhancing efficiency and reducing manual workload. Provide operational and financial reporting to accounts managed without direct OKAM support, guaranteeing clients receive regular business reviews and performance visibility through the Business Development team.

Qualifications and Experience

• Proven experience in a sales support or administrative role within logistics, transportation, or freight forwarding industries.
• Strong organisational skills and attention to detail to manage complex onboarding and documentation processes accurately.
• Familiarity with financial setup procedures including credit and accounts receivable roles, and experience interfacing with finance teams.
• Knowledge of legal document management and ability to coordinate with legal departments efficiently.
• Comfortable working with digital platforms and tools such as MDM systems, MOIRA, MyCEVA, One View, Pricing systems, and SharePoint.
• Analytical skills for reporting and driving automation projects together with BI teams.
• Excellent communication skills in both Spanish and English to interact with internal teams, clients, and external partners clearly and professionally.

Why Join CEVA A&O Mexico?

At CEVA A&O Mexico, we value teamwork, innovation, and a customer-centric approach to logistics and business development. You will be part of a diverse team that fosters professional growth and continuous learning. This position offers opportunities to develop specialised expertise in multimodal transportation sales support, working with a variety of internal stakeholders and high-value clients. We encourage our team members to bring forward ideas that improve processes and client satisfaction while contributing to the company’s ongoing success and reputation in the industry.

Your role is fundamental in helping us deliver outstanding service to our clients, ensuring operational excellence from onboarding through ongoing account management and reporting. If you are motivated by challenge, enjoy collaborative work environments, and seek to contribute in a meaningful way, we invite you to apply and become part of our dynamic team.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: Ver el correo electrónico en mx.fitly.work. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.