Mexico City Deployment Lead, Voice Ai Solutions (Ecatepec de Morelos)

About the Role

As a Deployment Strategist Lead, you will be fully responsible for opening up a new market for ElevenLabs, and building a team to make it happen. This senior position will operate as if a co‑founder, working alongside an experienced sales leader of an effective startup moving from 0 → 1 within our broader organization, aiming to deploy our voice AI technology at the most strategic customers in the market against their most challenging problems. You will be responsible for hiring the team you need, winning the first customers in the market, and ensuring that our product generates impact for them.

Responsibilities

• Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points.
• Build and lead a team of forward‑deployed engineers within the region.
• Identify relevant use cases through deep engagement with customer problems and workflows, and work with engineers to implement our voice and audio AI technology into innovative solutions.
• Design and architect bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations.
• Guide customers on best practices for implementing our voice and audio AI models to maximize their effectiveness.
• Present the results of our work and proposals for future work to audiences ranging from technical teams to C‑suite executives.
• Collaborate with our research and product teams to incorporate field insights into ElevenLabs' software products and AI models.
• Build and deliver compelling demos of our voice and audio AI technology to new and existing customers.
• Scope out potential applications in new industries and expand our AI solutions across different sectors globally.
• Take full ownership of end‑to‑end execution of major projects for our most strategic partners, working hands‑on to deliver high‑impact solutions.
• Collaborate daily with our customers' engineering and executive teams to ensure optimal implementation of ElevenLabs' technologies.

Requirements

• Executive Stakeholder Engagement: Proven experience engaging and influencing C‑suite and VP‑level stakeholders, both internally and at customer or partner organizations.
• People Leadership: Demonstrated ability to hire, develop, and manage high‑performing technical teams while fostering a collaborative and results‑driven culture.
• Basic proficiency in Python and understanding of API integration to implement scripts and help with prototyping/demo building.
• Excellent communication and problem‑solving skills, especially in summarizing complex technical concepts and applying logic to pursue optimal solutions.
• Technical aptitude to quickly understand our voice and audio AI models and their applications.
• Strategic and Commercial Awareness: Ability to align technical strategy with business objectives, understanding deal structures, go‑to‑market motions, and revenue impact.
• Nice to have: Partner Ecosystem Development – experience identifying, building, and nurturing relationships with system integrators, resellers, and technology partners to drive market growth.

Location

This role requires you to be based in Mexico City and to work in office 3+ days per week, with travel to customer offices within Mexico as required.

Benefits

• Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location – past offsites have included Croatia and Italy.
• Co‑working: If you're not located near one of our main hubs, we offer a monthly co‑working stipend.