Community Manager - Reurbano (Xico)

Location and Work Mode

This is a full-time, permanent position based in Mexico City (CDMX). The role requires in-office and field presence, with a hybrid modality available for half of the week.

Who we are

Reurbano is one of Mexico City's most recognized adaptive reuse developers, with 15 years of creating vibrant, enduring urban spaces through design excellence, operational innovation, and a focus on people. We believe activated, high-trust communities create extraordinary value — socially, civically, and financially. We also believe we’re living through a transformation in how organizations operate. We’re now launching a new real estate development platform to build adaptive reuse and mixed‑use, mixed‑income, intergenerational communities — pairing deep community investment with an AI‑first data and operating model. This role will be part of a founding team that reimagines development — from what we build, to how we build, to whom we build.

Our impact: 30+ completed projects across Mexico City ***** to present, representing 400+ housing units and 15,000+ m 2 developed.

• • Award‑winning portfolio recognized internationally: Bienal de Venecia, Bienal de Quito, FAD Prize (Spain and Portugal), XV Bienal de Arquitectura Mexicana, and ArchDaily Best Buildings ****.
• • Featured in leading media including Metropolis, Monocle, Log, NYTimes, ArchDaily, El Financiero, and AD México.
• • Approx 60,000 Instagram followers and a growing community of residents, collaborators, and urban advocates — built on credibility, not ad spend.

Purpose of the Position

Cultivate high-trust communities across each project while building durable relationships in the neighborhoods where Reurbano develops. Convert interest into trust and meaningful commitment through a structured engagement journey, strengthening legitimacy and improving day‑to‑day environments for residents and neighbors alike.

Key Responsibilities

• Run the anchor community journey: own the full engagement arc, including identifying and qualifying prospects, deepening their connection through events and touchpoints, and moving them from initial interest toward reservation readiness.
• Design and run events and gatherings: create repeatable formats that deepen relationships and build cohort momentum.
• Own community communications cadence: manage invitations, follow‑ups, updates, and touchpoints across email, WhatsApp, and CRM.
• Represent Reurbano with neighbors and local stakeholders: build trust, respond to concerns, and maintain constructive neighborhood presence.
• Maintain living stakeholder and context maps: track key groups, sensitivities, informal leaders, and dynamics to surface risks early.
• Operate with discipline and tracking: track stages, interactions, commitments, and learnings so the work compounds over time.
• Use modern tools and AI to scale quality: draft and iterate communications, structure notes, and make community insights searchable and reusable.

Requirements and Competences to Work with Us

Education

No specific degree required. What matters most is demonstrated community‑building capability.

Experience

• 3 to 6 years in community building, resident experience, neighborhood engagement, events management, or a related field.
• Proven ability to grow real communities where trust and participation deepen over time, not just audiences or follower counts.
• Experience gathering people and running events that generate real participation and group momentum—formats that actually bring people together, not just calendar entries.
• Track record of managing complex interpersonal or stakeholder dynamics with maturity and clear judgment.
• Comfort with digital tools and a clear orientation toward organizing, communicating, and tracking work digitally.
• Familiarity with Mexico City's urban fabric, neighborhood dynamics, and local cultural codes is a strong plus.
• Real estate, hospitality, coworking, membership brand, or social impact experience is relevant but not required.

Knowledge and Skills

• Fully bilingual in Spanish and English, written and spoken (firm requirement).
• Strong interpersonal judgment: handles sensitive dynamics with calm, not escalation or avoidance.
• Facilitation and convening ability: runs groups with psychological safety and clear next steps.
• High agency and follow‑through: proactively closes loops and builds momentum without waiting for direction.
• Structured communicator: clear written updates, stakeholder‑sensitive tone, reliable cadence.
• AI and tool fluency: comfortable using modern tools to scale quality and speed.

Our Team Profile

• High agency + stamina: demanding environment; comfortable with ambiguity, take ownership, and move fast.
• Empowerment over hierarchy: operate with empowered decision‑making; roles evolve with learning to optimize outcomes.
• Mission alignment: deeply motivated by building healthier, more connected places.
• Adaptability and curiosity: learn new tools and workflows quickly, experiment thoughtfully, use AI to increase clarity, speed, and quality.
• Low ego: willing to do whatever work requires, treat people with kindness and respect while holding a high bar.

Key Interests for Working with Us

• Urban life, community, and the social fabric of cities.
• Belief that cities are living ecosystems that can be transformed through new social dynamics.
• Building something real and durable from scratch, not maintaining what already exists.
• Human connection and the craft of trust‑building across diverse groups of people.
• The intersection of design, real estate, and neighborhood transformation.
• Working in a fast‑moving, founder‑led environment where contribution is visible and directly connected to outcomes.

Reasons to Join Our Team

• Competitive salary aligned to market.
• Permanent, full‑time contract.
• Hybrid work environment — in office half the week, optional the other half.
• Performance‑based bonus tied to community and operational milestones.
• Benefits in accordance with Mexican labor law (IMSS, INFONAVIT, aguinaldo, PTU, vacaciones).
• Equipment and tools provided.
• Direct exposure to founders from day one.