Director of Client Services (Remote) - LionHead Digital

Director of Client Services (Remote) – LionHead Digital

Type: Full-Time | Remote

Base Salary: $100,000 – $140,000 USD/year (DOE)

Before You Apply

We review every application closely. If you don’t meet all four of the following, please don’t apply:

• 4+ years working at a service-based digital marketing agency (e.g., SEO/paid media for home services, dentists, or law firms).
• 2+ years in a Director-level Client Services or Client Success role at a marketing agency.
• Proven experience leading cross-functional marketing teams (SEO, Paid Ads, Content, Web) with accountability to results.
• Live in LATAM or the US.

Who We Are

LionHead Digital is a boutique agency exclusively serving criminal defense, personal injury, and family law firms across the U.S.

We don’t do vanity metrics — we deliver verified lead reporting, measurable results, and the kind of transparency that keeps clients for years. Nine years in, we’re building the most advanced law firm marketing system in the country.

The Role

We’re hiring a Director of Client Services to own our fulfillment engine—SEO, Content, Google Ads, and Web. Your mission is simple: drive client retention through consistent, measurable results.

This is a leadership role reporting directly to the CEO. You’ll lead managers, scale processes, and ensure every client gets real value—not just activity.

You're the One If

You’ve already led client services inside a performance-driven agency and know what it takes to retain demanding clients. You’re not just managing projects—you’re driving outcomes, holding teams accountable, and stepping in when things are at risk.

What You'll Do

Leadership & Fulfillment

• Lead SEO, Content, Google Ads, and Web teams through their managers.
• Drive accountability through KPIs, scorecards, and weekly performance reviews.
• Run weekly leadership/fulfillment calls to remove blockers and push progress.

Client Retention & Experience

• Own client onboarding and set clear expectations from day one.
• Step into escalations and protect key client relationships.
• Deliver a high-touch, white-glove experience that drives long-term retention.
• Own and execute NPS initiatives and turn feedback into action.

Strategy & Performance

• Partner with SEO and Paid Media leads to refine strategies and improve results.
• Ensure accurate, transparent reporting (especially verified lead tracking).
• Identify opportunities to improve campaign performance and client ROI.

Process & Scale

• Build SOPs, playbooks, and scalable systems across fulfillment teams.
• Optimize team structure, workload distribution, and delivery efficiency.
• Continuously improve how the agency operates.

How We Measure Success

• Client retention rate (primary KPI).
• On-time delivery across all teams.
• Fulfillment quality and performance metrics.
• Speed and effectiveness of escalation resolution.
• Client satisfaction and NPS.

Who You Are

Required experience:

• 4+ years in a service-based digital marketing agency.
• 2+ years as a Director of Client Services / Client Success (or equivalent leadership role).
• Experience leading SEO and/or Google Ads teams.
• Proven track record in managing managers and holding teams accountable to KPIs.

Preferred experience:

• 3+ years of SEO experience.
• Experience working with law firms, home services (HVAC, roofing, plumbing, garage doors), or dental clients.

Skills & Traits:

• Exceptional communicator—can lead calls, influence clients, and de-escalate high-stakes situations.
• Strong operator—builds systems, not just manages people.
• High accountability—owns results, not excuses.
• Proactive leader who creates clarity and structure in fast-paced environments.
• Comfortable making decisions with incomplete information and moving fast.

How We Work

Our core values aren't posters on a wall — they guide every decision we make.

• Never Settle — We chase mastery, not perfection. Always hungry, always improving.
• We Give a Damn — We show up, care deeply, and own outcomes for clients and teammates.
• Courageous Communication — Truth early, respect always. We don't hide problems or avoid tough conversations.
• Obsessed with Outcomes — Client results are our only scoreboard. When they grow, we grow.

Compensation & Benefits

• Base Salary: $100,000 – $140,000 USD/year (based on experience and results).
• Performance-based bonuses tied to retention and agency growth.
• Paid time off.
• Paid training and professional development assistance.
• 100% remote — work from home.
• Direct reporting line to the CEO and a seat at the leadership table.

Apply today to join a results-driven agency where your leadership directly impacts our clients and our future.