Operations Analyst - Mx (Guadalajara)

About Draiver

DRAIVER is an industry-leading logistics platform that enables the planning, coordination, and execution of vehicle movements. We streamline logistics by connecting companies with transport needs to independent drivers through our technology suite. Our all-in-one app provides our clients with the tools to power vehicle movements.

Role Description

We are looking for an Operations Analyst to assist the team in effectively managing the execution of transfers and continuing to provide exceptional service to our clients while improving internal processes. As an Operations Analyst, you will participate in the logistical coordination of vehicle transfers to ensure service levels and other key performance indicators. You will be in constant communication with clients and drivers to ensure the proper execution of transfers and to identify improvements that can make transfers and operations more efficient.

Responsibilities

• Manage trips and drivers
• Ensure the proper execution of trips
• Resolve operational issues
• Attend to support requests from clients and drivers
• Design processes and routines that help improve internal and client operations
• Monitor key performance indicators
• Analyze relevant information to gain insights

Requirements

• Bachelor's degree in engineering, administration, or related fields
• Experience in operations, logistics, startups, or fast-growing companies
• Experience in customer service and technical support
• Intermediate or higher level of English is desirable (not mandatory)

Skills

• Critical thinking and problem-solving
• Ability to work under pressure and handle multiple tasks
• Effective communication and incident management
• Analytical skills and proactivity
• Strong work ethic and eagerness to learnProficiency in Excel / Google Sheets and Google Suite

What We Offer

• Competitive salary and benefits
• Dynamic environment with plenty of learning opportunities
• A chance to contribute to the growth of operations