Ops Analyst De Autorización Y Tarjetas (Xico)

The Fraud Ops Analyst 2 is an intermediate‑level position responsible for contributing to the development of fraud management policies, processes, and procedures to minimize the impact of fraud in coordination with the Operations – Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using a risk/reward balance methodology.

Responsibilities

• Analyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine fraud patterns.
• Performs data validation independently in support of fraud management personnel.
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses.
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided.
• Provides guidance and input to department, cross‑functional, or cross‑area teams that focus on process improvement efforts or projects.
• Monitor, assess, analyze, and/or evaluate processes and data, and identify policy gaps and formulate policies.
• Interpret data and make recommendations, and maintain a basic working knowledge of industry practices and standards.

Qualifications

• 0‑2 years of experience in a related role.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.

Education

• Bachelor's degree/University degree or equivalent experience.

Objetivo de la posición

Generar y analizar información de las transacciones que generan las tarjetas de débito y crédito del cambio.

Funciones

• Analizar y cuidar los niveles de servicio de los portafolios de crédito y débito.
• Generación de información estadística de los portafolios.
• Detectar probables declinaciones en los portafolios.

Conocimiento

• Excel avanzado.
• Programación de Excel.
• Phyton.

Job Family Group

• Operations – Services

Job Family

• Fraud Operations

Time Type

• Full time

Citi is an equal‑opportunity and affirmative‑action employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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