IT Integrations and Support Specialist (Tijuana)
Link-Worldwide
Key Responsibilities
- Support and Monitor Integrations
- Assist in configuring and maintaining system integrations between our company and client platforms, ensuring seamless data flow.
- Monitor integration performance, troubleshoot issues, and ensure timely resolution of any problems that may arise.
- Collaborate with internal teams and clients to understand requirements and support the implementation of integration solutions.
- Automation and Process Improvement
- Develop tools and scripts to automate repetitive tasks and streamline processes within operations.
- Identify areas for improvement in existing workflows and propose automation solutions to enhance efficiency.
- Technical Development
- Assist in the development and maintenance of integrations using APIs, connectors and middleware solutions.
- Write and maintain scripts for data manipulation, transformation and synchronization.
- Create and update internal documentation for integrations, automation solutions, and operational processes.
- Collaboration and Support
- Work closely with the IT team to ensure that integration and automation solutions align with the company’s goals.
- Provide technical support to internal teams and clients regarding integration and automation issues.
- Help train operational teams on the use of new tools and automation solutions.
- Support in warehouse operations on issues related to hardware, software and infrastructure.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science or a related field.
- Proven experience (2+ years) in supporting IT integration projects and automation initiatives.
- Knowledge of integration technologies such as APIs, connectors, and data transformation tools.
- Experience with automation tools or scripting languages (e.g., Python, JavaScript, or similar).
- Strong problem‑solving skills with the ability to troubleshoot and resolve technical issues.
- Familiarity with reporting tools and data visualization platforms (e.g., Excel, Google Sheets, Power BI).
- Excellent communication and collaboration skills to work with cross‑functional teams.
- Fluent in technical English (speaking, writing, and reading).
Additional Details
- Reports to: IT Integrations and Automation Manager
- Location: Tijuana, BC, México (Empleo presencial)
- Job type: Jornada completa
- Work schedule: Diurno
- Visa requirement: Valid Visa USA and Passport
- Language: English Fluido 90‑95% (Deseable)
Vacante publicada el 2 días atrás
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