Part Sales Administration Analyst (San Luis Potosí)

Responsibilities

• Serve as the main link with the distribution network, providing productive assistance in the tracking of spare parts orders, delivery times and operational requests, managing and monitoring systems and properly routing to internal areas to ensure timely responses, KPI compliance and customer satisfaction according to Daimler guidelines.
• Assist and advise customers and distributor network through analysis of core processes.
• Task responsibilities include order management: handling TDE requests (out of stock and backorder), cancellations, dummy orders, validation of serialized orders and tracking of quotation and material files with blockages.
• Administrative tasks in systems: review and validate amounts and notes for all warranty, own and supplier pull-up folders, assignment to specialist and system posting.
• Monitor and control indicators: track core bonus KPI, compile reports and weekly presentations, and follow up on strategic customer meetings and SGI.
• Manage credit notes: create credit notes (price differences and late deliveries) and monitor invoicing.
• Logistics and administrative coordination of cores: send guides for cores (reman, own and warranty) and coordinate with logistics suppliers and related areas for assignment and tracking of inbox folios.

Qualifications and Experience

• Professional background in Administration, Industrial Engineering or related field.
• Experience in customer service.
• Proficient in Microsoft Excel, SAP and CRM.
• English level B1.
• Soft skills: problem analysis, planning and organization, decision making, effective communication, strategic thinking.

Equal Opportunity Statement

Damos la bienvenida a solicitudes de personas de todas las culturas, generaciones, apariencia física, etapas de vida, orientación sexual, identidad de género o expresión sexual, personas con discapacidad y personas de cualquier otro grupo subrepresentado. No discrimination based on ethnicity, nationality, gender, race, age, disability or other protected status.