Client Service Support Rep (Guadalajara) (Puerto Vallarta)

Client Success Representative – A Project Manager or Scrum Master with a Computer Science or related degree and 2–3 years of experience, who thrives in client-facing environments and brings strong organizational, operational, and communication skills to the table.

Responsibilities

• Client relationship and health monitoring.
• Project reallocations.
• Plan and support client and DP travel.
• Billing compliance.
• Contribute to team discussions and internal processes, support team decisions, and assist in defining roles and responsibilities.
• Promote high performance and mentor CSU juniors and trainees.
• Conduct project health checks with teams and clients professionally and amicably.
• Monitor project risks and initiate response plans as needed.
• Provide regular updates on the account health project to the team and stakeholders.
• Ensure key decisions are documented with supporting information and analysis.
• Effectively coordinate and oversee projects.
• Manage and support multicultural groups.
• Advance technical interests by attending meetups, workshops, events, or conferences and reviewing online materials.
• Act with customers in mind and value high-quality customer service.

Qualifications

• Computer Science or related degree.
• Intermediate 2–3 years of experience in a project manager or scrum master role.
• Scrum Master or Project Management experience.
• Experience with Agile/Iterative methodology.
• Strong English communication skills, both verbal and written, across a wide variety of audiences.
• Strong organization, planning skills, and emotional intelligence.
• High social awareness and the ability to tailor communication.
• Commitment to the company, the Client Success team, engineers, and clients.
• Full life-cycle project understanding from start to post-implementation.