Junior Full-Stack Java Developer - Contact Center Technologies (Monterrey)

Contract Type : Permanent WAH

Location : Monterrey - //N.L.

Date Published : **********

Job ID : REF*****T

Job Description :

You will be responsible for building and maintaining full‑stack solutions using a microservices‑based back‑end architecture with Java Spring Boot and front‑end technologies such as Vaadin, Thymeleaf, and Bootstrap/HTML5.
Back‑end development centers on designing, building, and maintaining loosely coupled microservices that communicate via RESTful APIs, message queues, and event‑driven patterns.
Applications will integrate with PostgreSQL, SQL Server, and Informix databases.
Services are deployed either on‑premise or within Google Cloud Platform (GCP) using Docker and Kubernetes.
You will also work with Microsoft Active Directory (via Azure AD/Entra ID) for authentication and identity management integrations.

Core Responsibilities

• Design and implement microservices following best practices including API gateway patterns, service discovery, circuit breakers, and inter‑service communication via REST and messaging.
• Build and maintain microservices with containerised deployments using Docker and orchestration via Kubernetes for both on‑premise and Google Cloud Platform (GCP) environments.
• Develop and customise Cisco Finesse agent desktop integrations, gadgets, and workflows, including working with the Finesse API and extending agent and supervisor desktop capabilities.
• Perform customization and configuration of Coral Interactive (softphone) solutions to enhance agent communication and call handling workflows.
• Write and optimise SQL queries, stored procedures, and data access layers to integrate with PostgreSQL (primary), SQL Server, and Informix databases. This role does not include database administration responsibilities.
• Work with Genesys Platform SDK (PSDK) for integration with Genesys contact centre environments, including familiarity with Genesys Voice Portal (GVP) for IVR development.
• Actively leverage AI‑powered development tools (e.g. GitHub Copilot, Grok, Claude) to accelerate development workflows, improve code quality, generate documentation, and enhance productivity.
• Collaborate with project managers, product owners, QA engineers, and fellow developers as part of project and product teams to deliver features on schedule and to specification.
• Participate in code reviews, architectural discussions, and technical design sessions to maintain high standards of code quality and system reliability.
• Create and maintain technical documentation including design specifications, API documentation, runbooks, troubleshooting guides, and deployment procedures.

Technical Environment

Languages & Frameworks

• Java (primary), Spring Boot, Spring Security, Spring Data JPA, Spring Cloud
• Vaadin, Thymeleaf, Bootstrap, HTML5, CSS3, JavaScript/TypeScript
• C# / .NET (preferred)
• SQL, PL/pgSQL, T‑SQL

Contact Centre Platforms

• Cisco Finesse, Cisco UCCE, Cisco CVP
• Coral Interactive (softphone)
• Genesys PSDK, Genesys Voice Portal (GVP)
• IEX/NICE Workforce Management

Databases

• PostgreSQL (primary)
• Microsoft SQL Server
• IBM Informix

Infrastructure & Cloud

• Docker, Kubernetes (on‑premise and GCP deployments)
• Google Cloud Platform (GCP)
• Microsoft Active Directory / Azure AD (Entra ID)
• Splunk (monitoring, logging, troubleshooting, and reporting)

AI & Productivity Tools

• GitHub Copilot, Grok, Claude, or equivalent AI‑assisted development tools
• Git, JIRA, Confluence, or equivalent project management and version control tools

Work Environment & Expectations

Core collaboration hours may be required to overlap with team members across time zones.

Occasional after‑hours support for production deployments or critical incidents may be necessary, particularly given the L3 support re