L2 Support Engineer

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We´re looking Support Engineers that will provide second-line support with deeper troubleshooting and incident investigation across payments platforms, core banking integrations, and multi-domain environments. Execute changes and contribute to problem management.

The Role

Responsibilities

• Lead and perform detailed incident investigations and cross-domain troubleshooting; manage complex escalations and support war-room/techline activities, including hotfix execution.
• Execute changes across a fungible L1/L2 pool to ensure operational flexibility and weekend coverage.
• Contribute to problem management: perform root cause analysis, identify trends, and drive remediation in coordination with L3 retained teams.
• Optimize monitoring and rationalize alerts to improve signal quality and reduce noise.
• Support backup & recovery activities and provide audit support as required.
• Support client connectivity and payment lifecycle operations across the integration layer.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.
• Familiarity with Linux and Windows servers.
• Working knowledge of databases (SQL, Oracle, PostgreSQL or similar).
• Cloud exposure (AWS, GCP, or equivalent).
• Experience with observability tools (AppDynamics, Splunk, Datadog, or similar).
• Experience with ITSM tools, preferably ServiceNow.
• Enterprise payments environment (cross-border payments, client connectivity, liquidity systems) and multi-domain production engineering.
• Strong analytical and troubleshooting skills; able to manage multiple priorities under pressure.
• Good English communication skills (required).

We Offer

• A highly competitive compensation and benefits package
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad
• 12 days of paid annual leave (plus sick leave and national holidays)
• Maternity & Paternity leave plans
• A comprehensive insurance plan including medical, dental and vision
• Saving found
• A higher education certification policy
• Commuter benefits (varies by region)
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
• A flat and approachable organization
• A truly diverse, fun-loving and global work

SYNECHRON’S DIVERSITY & INCLUSION STATMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Synclusive’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs,

and more.All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.