Customer Service Specialist

Polanco, Mexico City (on-site) | Full-Time $19,000 MXN/month + performance bonuses Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during Daylight Saving Time)

Every call, chat, and email is a chance to solve a problem and make someone's day easier. We're looking for a Customer Service Specialist who thinks on their feet, stays calm under pressure, and turns stressful moments into solved ones.

If you're organized, detail-oriented, and genuinely enjoy helping people — keep reading.

• Handle inbound calls, chats, emails, and voicemails, delivering a consistent, high-quality experience across every channel
• Resolve customer concerns around payments, balances, and payment plans — and follow up on open issues through to resolution
• Verify customer identity and accurately document every interaction and transaction
• Identify and escalate complex issues to the right team
• Build deep product knowledge so you can offer the best alternatives and solutions
• Meet and exceed your KPIs (quality, handle time, first-contact resolution)

• Bilingual proficiency in English and Spanish (B2+ spoken and written)
• 1+ years of customer service experience in a call center or BPO environment
• Impeccable spelling and written communication
• Confident multitasking across multiple systems and platforms
• Solid numerical skills — comfortable with payment, interest, and penalty calculations
• High school diploma (completed)

Bonus points for:

• Experience in financial services
• Familiarity with Zendesk and Five9

• Productivity bonus
• Attendance bonus ️
• Monthly grocery vouchers
• Statutory benefits from day one ⚖️
• Company-paid uniforms upon permanent contract

Ready to turn problems into solutions? Apply now or tag someone who'd be a great fit!

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