Workday Hcm Business Analyst (Lagos de Moreno)

About the Company

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by curiosity, entrepreneurial agility, and a desire to create lasting value for clients. We transform leading enterprises, including the Fortune Global 500, with deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

About the Role

Title: Workday HCM Business Analyst
Location: Guadalajara, Mexico
Duration: Full time

Role Summary

The Workday HCM Business Analyst is a key member of the HR Technology team, partnering with HR stakeholders to optimize and support Workday Human Capital Management capabilities. The role focuses on understanding business needs, translating them into system solutions, supporting production stability, and continuously improving HR processes through Workday configuration, integrations, and data insights. The ideal candidate brings a blend of Workday functional expertise, business analysis skills, and operational excellence, and collaborates effectively across HR, IT, and external partners.

Essential Job Responsibilities

• Partner with HR business stakeholders (Core HR, Benefits, Payroll, Talent, Compliance) to understand needs and translate them into clear functional requirements.
• Facilitate discovery sessions, document business processes, identify gaps, and recommend Workday‑aligned solutions and best practices.
• Act as a trusted advisor to HR partners by providing consultative guidance on Workday capabilities and impacts.
• Configure and maintain Workday HCM modules, including business processes, security roles, condition rules, and calculated fields.
• Support enhancements across Workday Core HCM and related modules as the platform matures.
• Collaborate closely with integration partners and adjacent systems (e.g., ServiceNow, SuccessFactors, payroll/benefits vendors).
• Lead functional testing, system integration testing (SIT), and user acceptance testing (UAT) for Workday changes.
• Support release planning, deployment coordination, and post‑release validation.
• Ensure changes adhere to HR Technology standards, SDLC controls, and audit requirements.
• Provide production support for Workday, including troubleshooting business process failures, data issues, and integration errors.
• Analyze issues, identify root causes, and coordinate resolution with internal teams and vendors.
• Monitor incident trends and proactively recommend improvements to reduce operational friction.
• Maintain high‑quality documentation, including requirements, process flows, configuration details, and test artifacts.
• Identify opportunities to simplify processes, improve user experience, and increase automation within Workday.
• Contribute to HR Technology team process improvements, standards, and knowledge sharing.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Human Resources, or a related field.
• 3+ years of experience as a Business Analyst supporting HR applications.
• Hands‑on experience with Workday HCM (Core HCM required; exposure to Benefits, Payroll, or Talent strongly preferred).
• Strong requirements‑gathering, analytical, and problem‑solving skills.
• Experience supporting production environments and participating in testing cycles.
• Excellent written and verbal communication skills, with the ability to translate between business and technical audiences.

Preferred Qualifications

• Experience supporting Workday post‑implementation in a complex, multi‑entity environment.
• Familiarity with HR integrations and ecosystem platforms (e.g., ServiceNow, benefits vendors, payroll providers).
• Experience working in Agile or product‑oriented delivery models.
• Prior exposure to SOX controls or audit support in HR systems.
• Workday certifications (a plus).

What Success Looks Like

• HR partners view you as a trusted Workday advisor, not just a system support resource.
• Workday enhancements are well‑designed, thoroughly tested, and delivered with minimal disruption.
• Production issues are handled efficiently, with recurring problems systematically addressed.
• HR Technology solutions are scalable, maintainable, and aligned with long‑term business needs.
• Strong self‑management of workload and proactive communication related to capacity.

Benefits

• Lead AI‑first transformation – Build and scale AI solutions that redefine industries.
• Make an impact – Drive change for enterprises and solve business challenges that matter.
• Accelerate your career – Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills.
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace.
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build.
• Thrive in a values‑driven culture – Courage, curiosity, and incisiveness built on a foundation of integrity and inclusion fuel your ideas and progress.