Area Shift Manager, Worldwide Operations

Area Shift Manager, Worldwide Operations

At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through excellence performance.

Amazon is seeking a Shift Manager in Last Mile Execution, with four key areas that you’ll always focus on: safety, quality, customer experience, and productivity of your Operation. This role requires working with multiple business and technical teams across the company to manage successful performance, drive continuous improvement, and enhance carrier performance. The candidate must be effective in influencing leadership across customer service operations, technology teams, support teams, carrier partners, and senior leadership.

Responsibilities include (but are not limited to):
You will be part of the Amazon Logistics Team, responsible for the day‑to‑day management of the Last Mile Operation in the North Region of the Country; an operation that focuses on the delivery of Amazon orders directly to customers.
Amazon is seeking a Shift Manager with the chance to be based in Monterrey, NLE, MX.

• Setting and communicating performance goals, creating expectations and objectives to achieve customer promise expectations and ensure accuracy and quality.
• Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs, management representatives, and their drivers.
• Ensuring productivity execution is maximized through training, analysis, and feedback of performance data on a periodic basis.
• Proactively identifying and leading process improvement initiatives and Lean tools.
• Tactical leadership of strategic initiatives.
• Cross‑functional coordination and task tracking.
• Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.
• Strategic planning and forecasting to appraise performance and problem resolution.
• Managing multiple complex projects simultaneously.
• Managing and executing cross‑functional projects or components of large programs including data gathering, manipulation and analysis, forward‑looking supply chain approaches and communication of insights & recommendations.

Key job responsibilities

1. Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.
2. Support all safety programs to ensure a safe workplace for all associates and Delivery Service Providers.
3. Proactively identify and lead process improvement initiatives and Lean tools.
4. Support a team of On the Road (OTR) and Delivery Service Providers in weekly management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with DSPs, management representatives, and their drivers.

About the team
Inclusive team culture
At Amazon we embrace our differences and are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work-Life Balance
We believe striking the right balance between your personal and professional life is critical to life‑long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional.

Basic Qualifications

• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• 1+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
• Speak, write, and read fluently in English

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.