Toreo MXD - Agente Telefónico

Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need.

Scope client line of business assigned.

Responsibilities

• Assist on maintaining Global Security Policies by informing any inappropriate activity
• Manage customer’s interactions in accordance to client’s guidelines
• Follow coaching provided by support personnel
• Manage customer’s interaction to accomplish objective in conjunction with the performance assessment plan.
• Reach key performance indicators established by the client
• Read, understand and validate client weekly updates
• Read and acknowledge all the CCMS communications

Qualifications

• Technical Skills: Basic computer skills
• Basic usage of MS Office standard tools (Outlook, Excel, Word and PowerPoint)
• Skills according to line of business defined in client’s SOW
• Languages required by client
• Competencies and Specific Skills
  • Adaptability
  • Customer Orientation
  • Teamwork
  • Communication
  • Initiative
  • Customer Learning Abilities
  • Energy
  • Analytical Thinking
  • Productivity