Senior Salesforce Analyst - Mexico City - Hybrid

At Gigamon, we are on a mission to protect the hybrid networks and data of some of the largest and most complex organizations around the globe. We’re proud to be recognized as a Great Place to Work! Our innovative deep observability pipeline provides essential network intelligence to tools in the cloud, security, and observability space. This enables our customers to remove security blind spots, optimize network traffic, and significantly reduce costs and complexity in their tools, helping them effectively secure and manage their hybrid cloud infrastructure. With over 4,000 customers worldwide, including more than 80% of Fortune 100 companies, nine of the top ten mobile network providers, and numerous governments and educational organizations, we are making an impact.

About the Role: Senior Salesforce (SFDC) Analyst

We are excited to invite a passionate and self‑motivated Senior SFDC Analyst to our dynamic Biz Apps team! You’ll join a small yet highly effective team that aims to achieve excellence in maintaining our core business applications and processes to support our corporate objectives and drive operational efficiency.

In this role, you will tackle exciting operational challenges and assist our internal teams in working smarter and more effectively. Initially, you’ll focus on supporting our Sales, Marketing, and Demand Generation teams by driving improvements in systems and processes, mainly within SFDC and its integrated applications like Traction Complete Marketing Systems and other marketing tools. By collaborating closely with subject matter experts (SMEs), you’ll pinpoint areas that need enhancement and transform those insights into actionable business requirements, gaining buy‑in from stakeholders and overseeing the implementation process through solution development.

What You'll Do:

• Collaborate with SMEs to gain a comprehensive understanding of current business processes.
• Make data‑driven decisions and propose systematic process improvements.
• Become the go‑to expert for Gigamon’s SFDC functionality, integrations, and limitations.
• Provide daily support and ownership of SFDC for our Marketing, Sales, and Demand Gen team super users.
• Lead the SFDC implementation board for Demand Gen Ops, acting as the primary point of contact between business needs and IT development.
• Manage the requirements of the intake process from initial discussions to the delivery of solutions.
• Gather and document system enhancement requests, working closely with our IT development team to design and validate solutions.
• Gather and document system enhancement requests, and design, develop, and validate solutions.
• Organize user acceptance testing and support change management efforts.
• Take on additional responsibilities as needed.

What You Bring:

• 5+ years of experience in a Sales or Marketing Operations role that works internally.
• 3+ years of hands‑on experience managing SFDC implementations.
• Salesforce administration certification or equivalent experience is essential.
• Familiarity with Traction Complete Marketing Systems is a plus.
• A strong ability to identify and address root causes of issues, implementing forward‑thinking solutions based on thorough analysis.
• Proven experience collaborating with and influencing various stakeholders to make informed business decisions.

Who You Are:

• Communicative and articulate, with strong written and verbal skills both in English and Spanish.
• Capable of identifying and translating business needs into effective, compelling solutions.
• You think big picture while paying attention to the details in execution.
• Excellent project management skills to keep everything on track.
• You are results‑driven and dedicated to achieving progress.
• A self‑motivator with a proactive work ethic who can multitask effectively.
• You understand, design, and operate within interconnected systems, all while prioritizing end‑user simplicity.