Driver Support Coordinator II

TS Trucking is a top-tier transportation company with its own assets and nationwide presence across Mexico, providing the best logistics solutions. Over time, it has evolved into a steadily growing transportation provider.

Currently, we are looking for a Driver Support Coordinator II to join our team in Nuevo Laredo. This position will work in a dynamic environment, greet drivers professionally, ensure drivers clearly understand their assignments and next steps, helping them with any questions or concerns.

Shift

• 3:00 p.m. to 11:00 p.m.

Responsibilities

• Review shift updates, clarify routes, load details, appointment times, and coordinate with the dispatch team to resolve questions or changes.
• Print, verify, organize, and distribute load sheets and dispatch documents, ensuring accuracy and completeness before handing them to drivers.
• Identify missing or incorrect paperwork, address driver issues, and expedite urgent, unresolved, safety, or compliance concerns promptly.
• Log into required systems, ensure workstation functionality, verify internet and printer connectivity, and confirm availability of documents and supplies.
• Communicate and coordinate effectively with internal teams to share updates on delays, changes, or operational issues.
• Track repeated driver concerns, document outstanding issues, and report major or recurring problems to the on-shift Team Lead or Manager.
• Ensure smooth transitions between shifts by handing over pending issues and clearly logging unresolved driver concerns.

Qualifications

• Bachelor’s degree in Logistics, or related fields.
• Previous experience in dispatch, logistics, transportation, or drive support preferred.
• Knowledge of Department of Transportation (DOT) rules and regulations preferred.
• Good command of MS Office (Excel and Word) with an ability to quickly learn new software.
• Freshers with excellent verbal and written communication.
• Fluent English.
• Ability to manage high-stress situations calmly and effectively.

Benefits

• Competitive salary.
• Health benefits package.
• Savings fund.
• Life insurance.
• Career growth opportunities.
• Grocery vouchers.

At TS Trucking, we are committed to providing equal opportunities to all candidates and employees. We consider all qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.